Intake Receptionist

The Salvation Army USA Central Territory•Grand Rapids, MI

11h•Onsite

About The Position

The Intake Receptionist supports the mission of The Salvation Army by responding to, screening and prioritizing requests for assistance to determine primary need and urgency of need. The Intake Receptionist facilitates assistance, schedules appointments, and provides information and referrals with the goal of mediating crises.

Requirements

High school diploma or GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Learn and adhere to The Salvation Army Social Services Code of Ethics
Adhere to professional codes of ethics as they apply to professional licensing
Understand and adhere to professional boundaries within and outside of the organization
Maintain client confidentiality and obtain appropriate releases of information
Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
Complete Caseworker Certification Program within 120 days of hire
Basic skills in Microsoft Office 365
Working knowledge of TEAMS and SharePoint
Willingness to learn new software as needed
Complete Safe From Harm training, and keep current as needed

Nice To Haves

Experience in a call center or front desk role
Bi-lingual English and Spanish
Experience working with low-income populations
One-year experience in social work or social service field

Responsibilities

Provides excellent customer service by greeting and responding to guests in-person or via phone
Conducts screenings for in-kind and financial needs; determining and discerning primary need and urgency of matter
Provides program information and referrals and schedules appointments
Identifies resources and next steps that are available to address needs
Stays up-to-date with program requirements and trends in the community
Maintains records and statistical data; providing information for reports as requested
Perform other duties as assigned