eWIC Receptionist/Intake Clerk
About The Position
The Receptionist/Intake Clerk greets and assists visitors and callers, processes participant intake documents, and schedules appointments for the ONWP office. This role also involves maintaining the lobby area, performing clerical duties, and ensuring a positive and professional environment. Strong customer service skills are essential for interacting with the general public. The position requires adherence to confidentiality policies, including the Privacy Act and HIPPA laws. Meetings, training, and conferences, both remote and in-person, are a requirement. The role also involves maintaining cleanliness and organization of the lobby and front office area, following established housekeeping policies. Familiarity with federal USDA-FNS rules and regulations, as well as ONWP policy and procedure, is necessary. The employee will complete assigned training at program, tribal, and federal levels and maintain professional communication with all stakeholders.
Requirements
- Good customer service skills are critical.
- Must have excellent interpersonal skills and be able to work well with all program participants, other ONWP staff, the NATIONS consortium, Tribal programs, other WIC agencies, vendors/store staff, Federal, Regional and State representatives and the public at large for the benefit of the program.
- Must be computer literate with a strong working knowledge of Excel, Word, Adobe, Publisher and PowerPoint; and become familiar with the NATIONS MIS (the computer system used by the ONWP) and Microix.
- Must be a self-starter and be able to work independently when needed.
- Must have general knowledge of the Privacy Act and HIPPA laws and how they apply to the program.
- Must have own transportation, valid driver's license, and maintain liability insurance.
- Minimum education requirement of high school diploma or GED.
- Must have own transportation, valid driver's license, and maintain liability insurance.
Nice To Haves
- Prefer 1 year office technology experience.
Responsibilities
- Maintains strict confidentiality in all aspects of the program in compliance with both ONWP policy/procedures, the Privacy Act and HIPPA laws.
- Assists all visitors who enter the ONWP office efficiently and appropriately.
- Answers all incoming calls; directs callers to the proper extensions and/or takes ONWP staff messages, accordingly.
- Sets appointments and maintains the ONWP office schedule/calendar.
- Receives participant documents and files demographic data in compliance with the guidelines set forth by ONWP policy and procedure.
- Will become familiar with utilizing the NATIONS MIS and providing MIS reports.
- Makes participant referrals to Certifier (CPA) and Breastfeeding Peer Counselor (BFPC) as appropriate.
- Assists ONWP staff with clerical work, mailing, and filing as needed.
- Responsible for checking program mailbox and delivering outgoing program mail before noon daily.
- Responsible for keeping the lobby and front office area clean, sanitary, organized.
- Follows the ONWP Housekeeping policy and procedure.
- Will become familiar with and follow established guidelines in accordance with both federal USDA-FNS rules and regulations, and ONWP policy and procedure.
- Will complete appropriate training as assigned at the Program, Tribal, and Federal levels.
- Will maintain positive, professional communication with all program participants, vendors, Federal, Regional and State representatives, and the public at large.
- Will perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
