eWIC Receptionist/Intake Clerk

Omaha Tribe of Nebraska•Macy, NE

10d•Onsite

About The Position

The Receptionist/Intake Clerk is responsible for greeting and assisting visitors and callers at the ONWP office, processing participant intake documents, and scheduling appointments. This role also involves maintaining the ONWP lobby area and providing clerical support. Strong customer service skills are essential, along with general clerical, filing, and light housekeeping duties. The position requires the ability to work effectively with the public and maintain professional communication. Meetings, training, and conferences, both remote and in-person, are a requirement.

Requirements

Good customer service skills are critical.
Excellent interpersonal skills and ability to work well with all program participants, other ONWP staff, the NATIONS consortium, Tribal programs, other WIC agencies, vendors/store staff, Federal, Regional and State representatives and the public at large.
Computer literate with a strong working knowledge of Excel, Word, Adobe, Publisher and PowerPoint.
Must be a self-starter and able to work independently when needed.
General knowledge of the Privacy Act and HIPPA laws and how they apply to the program.
Must have own transportation, valid driver's license, and maintain liability insurance.
Minimum education requirement of high school diploma or GED.

Nice To Haves

1 year office technology experience.
Become familiar with the NATIONS MIS (the computer system used by the ONWP) and Microix.

Responsibilities

Maintains strict confidentiality in all aspects of the program in compliance with ONWP policy/procedures, the Privacy Act and HIPPA laws.
Assists all visitors who enter the ONWP office efficiently and appropriately.
Answers all incoming calls; directs callers to the proper extensions and/or takes ONWP staff messages.
Sets appointments and maintains the ONWP office schedule/calendar.
Receives participant documents and files demographic data in compliance with ONWP policy and procedure.
Becomes familiar with utilizing the NATIONS MIS and providing MIS reports.
Makes participant referrals to Certifier (CPA) and Breastfeeding Peer Counselor (BFPC) as appropriate.
Assists ONWP staff with clerical work, mailing, and filing as needed.
Responsible for checking the program mailbox and delivering outgoing program mail before noon daily.
Responsible for keeping the lobby and front office area clean, sanitary, and organized.
Follows the ONWP Housekeeping policy and procedure.
Becomes familiar with and follows established guidelines in accordance with federal USDA-FNS rules and regulations, and ONWP policy and procedure.
Completes appropriate training as assigned at the Program, Tribal, and Federal levels.
Maintains positive, professional communication with all program participants, vendors, Federal, Regional and State representatives, and the public at large.
Performs other job-related duties as assigned.