Intake Specialist

Naqvi Injury Law • Las Vegas, NV

6d • Onsite

About The Position

Naqvi Injury Law, founded by Farhan Naqvi in 2008, is a prominent personal injury firm in Southern Nevada, recognized for its successful outcomes, client service, and strong team culture. The firm emphasizes community involvement and offers a supportive, people-first environment with visually striking offices and a focus on professional growth. Team members are encouraged to bring positive energy, take ownership, and deliver an elevated experience.

Requirements

• Must provide stellar customer service
• Excellent verbal and written communication skills
• Strong active listening and interpersonal skills
• Ability to build rapport and establish trust with prospective clients
• Ability to ask sensitive or challenging questions with professionalism and empathy
• Excellent organizational skills
• Keen attention to detail and accuracy
• Ability to remain calm and professional in a fast-paced, high-volume environment
• Strong judgment, common sense, and problem-solving skills
• Proficiency with Microsoft Office Suite and computer-based systems

Nice To Haves

• Previous personal injury or law firm experience is preferred
• Previous call center or high-volume customer service experience is preferred
• Bilingual Spanish is highly preferred
• Current Nevada Notary Public commission is a plus

Responsibilities

• Answer incoming calls from prospective clients in a professional and courteous manner
• Conduct intake interviews and gather relevant information regarding potential personal injury claims
• Ask appropriate questions regarding the accident, injuries, treatment, insurance, and other relevant case information
• Listen carefully and identify important details that may impact the potential case
• Accurately document client information and intake details in the firm's case management system
• Communicate relevant information to attorneys, case managers, and other team members
• Maintain confidentiality of client and firm information
• Provide consistent and exceptional customer service throughout the intake process
• Follow established intake procedures and firm policies
• Meet established department goals and performance standards
• Other duties as assigned

Benefits

• Competitive Salary and great perks!
• Eligibility for health, dental and vision coverage following sixty-days employment, subject to plan terms. (With company-covered employee medical premium)
• Life Insurance
• Eligibility to voluntarily participate in a 401K plan with company match, subject to plan terms.
• 15-days Paid Time Off earned on a non-accrual basis, following sixty days employment.
• Paid holidays following sixty-day employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed