Intake Manager LPN or RN Home Health and Hospice

Kline Galland • Seattle, WA

11d • Onsite

About The Position

Kline Galland Benaroya Services is seeking an experienced Home Health & Hospice Intake Manager, LPN or RN, to lead intake, referral, eligibility, and scheduling functions for its Home Health and Hospice programs. This is an on-site role and is not remote because it requires direct collaboration with patients and staff.

The manager oversees the end-to-end referral and intake, eligibility verification, and scheduling process to support timely, smooth, and compliant transitions into care. The role manages the daily workflow of intake and scheduling teams, reviews records for clinical appropriateness, verifies insurance authorization, and serves as the primary screener and responder for incoming referrals. It also coordinates complex care transitions and specialized services, collaborates with referral partners and clinical teams, supervises and develops staff, monitors performance indicators, and participates in the Administrator On Call rotation.

Requirements

• Two to five years of healthcare experience, with a strong background in home health and hospice.
• At least one year of supervisory experience.
• Current LPN (Licensed Practical Nurse) or RN (Registered Nurse) license.
• Deep understanding of Medicare Conditions of Participation, state Department of Health regulations, and insurance requirements.
• Familiarity with Electronic Health Record (EHR) systems and the MS Office Suite.

Responsibilities

• Manage daily workflow for intake and scheduling teams and ensure incoming referrals are processed promptly.
• Review patient records to assess home health and hospice appropriateness and verify insurance authorization under Medicare, Medicaid, and private payer guidelines.
• Serve as the primary referral screener and responder for referrals received through AIDA, Wellsky, fax, and email.
• Ensure clinical appropriateness of home health and hospice admissions.
• Coordinate complex transitions from hospitals to home health or hospice, including wound care agreements, pain pumps, and other specialized services.
• Screen hospice referrals for clinical complexities and coordinate services such as pain pumps and wound care contracts.
• Partner with hospital discharge planners, physicians, internal liaisons, and clinical teams to remove barriers to admission.
• Build and monitor community and customer perceptions of Kline Galland Hospice and Home Health Services as a high-quality provider.
• Work with Home Health and Hospice leadership to support admissions and growth while maintaining care and customer-service standards.
• Supervise, train, and mentor intake coordinators and support staff.
• Participate in the Benaroya Services leadership team, process improvement, efficiency efforts, and organizational performance improvement initiatives.
• Participate in the Administrator On Call rotation.
• Monitor performance indicators, including referral conversion rates and time-to-admission, to improve efficiency.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance.
• Public Student Loan Forgiveness employer participation.
• 403(b) with employer contribution.
• Generous paid time off (PTO) and extended illness leave.
• Continuing education and CEU support.
• Supportive, mission-driven team environment.
• Opportunities for professional growth and advancement. No specific benefit details are stated for these final two items.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed