Intake Manager LPN or RN Home Health and Hospice

Kline Galland•Seattle, WA

13d•$87,630 - $124,800•Onsite

About The Position

Kline Galland Benaroya Services is seeking an experienced Home Health & Hospice Intake Manager, LPN or RN to lead our intake, referral, eligibility, and scheduling functions for our growing Home Health and Hospice programs. Due to the nature of this position and the need for direct collaboration with patients and staff, this role is performed on-site and is not a remote opportunity. The job summary is to oversee the end-to-end referral/intake, eligibility verification, and scheduling process to ensure patients transition into care smoothly, quickly, and compliantly.

Requirements

2 to 5 years of healthcare experience, with a strong background in home health and hospice.
1+ years in a supervisory role.
LPN Licensed Practical Nurse or RN Registered Nurse license.
Deep understanding of Medicare Conditions of Participation, state Department of Health regulations, and insurance requirements.
Familiarity with Electronic Health Record (EHR) systems, MS Office Suite.

Responsibilities

Manage the daily workflow of the intake and scheduling teams, ensuring timely processing of incoming referrals.
Review patient records for home health and hospice appropriateness and verify insurance authorization under Medicare, Medicaid, and private payer guidelines.
Serve as primary referral screener and responder to all incoming referrals into AIDA, Wellsky, fax and email.
Assure clinical appropriateness of all home health and hospice admissions.
Coordinate complex care transitions from hospital to home health or hospice service, including coordinating wound care agreements, pain pumps or other specialized services.
Screen referrals from hospice for clinical complexities and coordinate needed services such as pain pumps and or wound care contracts.
Partner with hospital discharge planners, physicians, and internal liaisons and clinical teams to clear barriers to admission.
Build and monitor community and customer perceptions of Kline Galland Hospice and Home Health Services as a high-quality provider of services.
Work collaboratively with Home Health and Hospice Leadership team members to drive admissions and growth, while maintaining excellence in care and customer service.
Supervise, train, and mentor intake coordinators and support staff.
Be part of the Benaroya Services leadership team, promoting process improvement and efficiencies and organizational performance improvement initiatives.
Participate in the Administrator On Call rotation.
Monitor key performance indicators (KPIs) like referral conversion rates and time-to-admission to drive efficiency.