Intake & Enrollment Coordinator

Phalen Leadership Academies•Boston, MA

1d•Hybrid

About The Position

The Intake & Enrollment Coordinator is responsible for converting qualified leads into enrolled participants across Skilled US training pathways. This role is the engine that turns recruitment into enrollment. Recruitment teams generate the leads—this role owns what happens next. You will engage prospective participants, assess their goals and readiness, and quickly and effectively direct them to the right training program. This is a high-performance, high-accountability role. Success is measured by conversion rates, enrollment volume, and pipeline movement. You must be able to build rapport quickly, assess fit, overcome hesitation, and move individuals from interest to action. A strong understanding of partner programs, as well as SNAP E&T, WIOA, and other funding models, is critical to ensuring participants are placed into programs they both qualify for and are likely to complete.

Requirements

2+ years in admissions, enrollment, workforce development, or sales-like roles
Proven ability to convert leads into outcomes
Strong communication and relationship-building skills
Comfortable working in a metrics-driven, fast-paced environment

Nice To Haves

Experience with SNAP E&T, WIOA, or similar programs preferred
Experience supporting adult education, workforce development, or community-based training programs.
Experience supporting events, enrollment activities, or intake processes.
Familiarity with participant-centered or trauma-informed service environments.
Bilingual (preferred but not required).

Responsibilities

Own the conversion of inbound leads into enrolled participants
Conduct intake conversations that assess: Career goals and interests, Readiness and motivation, Barriers to participation
Move participants efficiently from interest to enrollment with minimal drop-off
Follow up persistently to maintain momentum and close enrollment
Match participants to the right program, not just any program
Maintain deep knowledge of: Community college programs, Training providers, Program requirements and timelines
Guide participants through application and enrollment processes
Ensure participants are fully enrolled and confirmed in programs
Manage a high-volume pipeline of prospective participants
Track each lead from intake → enrollment → confirmation
Identify and resolve bottlenecks that slow down conversion
Maintain consistent communication to keep participants engaged
Identify participant eligibility for SNAP E&T, WIOA, and other funding streams
Understand Skilled US funding models and adapt enrollment strategy accordingly
Ensure participants are aligned with programs they qualify for financially and programmatically
Work closely with recruitment teams to improve lead quality
Coordinate with coaching and partnership teams to ensure smooth handoffs
Provide real-time feedback on program demand, participant trends, and barriers