Intake/Discharge Coordinator, Austin

Paradigm Treatment Centers • Austin, TX

23d • Onsite

About The Position

The Intake & Discharge Coordinator oversees and facilitates all aspects of the clinical intake and discharge process. This highly client-facing role requires strong organizational skills, clear communication, and close collaboration with clinical, admissions, and program teams to help ensure a smooth and supportive experience for clients and families.

The coordinator manages intake activities from start to finish, welcomes and orients new clients, and coordinates discharge procedures and continuity-of-care communication. The role also supports outcomes research, documentation, chart audits, team meetings, staff training, and onboarding. The position is based in Austin.

Requirements

• Bachelor’s degree preferred; equivalent education and relevant experience considered.
• Minimum of 2 years of experience in residential treatment, facilities management, or behavioral healthcare preferred.
• Minimum of 1 year of experience working with youth and families.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills, particularly in emotionally sensitive situations.
• Proven ability to collaborate effectively with multidisciplinary clinical teams.

Nice To Haves

• Bachelor’s degree.
• At least 2 years of experience in residential treatment, facilities management, or behavioral healthcare.

Responsibilities

• Coordinate with the Clinical Director, Admissions team, and clinical staff to manage the intake process from start to finish.
• Complete intake assessments and ensure admissions documentation is accurate and complete.
• Welcome new clients and orient them to the treatment milieu.
• Conduct facility tours, phone assessments, and other admissions-related tasks as needed.
• Communicate professionally and compassionately with clients, families, referral sources, and internal team members.
• Support outcomes research initiatives by gathering client feedback, reviews, and assessment data.
• Coordinate and ensure completion of discharge procedures, including returning client belongings and finalizing documentation.
• Collaborate with clinical and admissions teams to ensure timely, organized, and supportive discharges.
• Support continuity of care through clear communication and documentation.
• Maintain accurate and timely clinical documentation and support chart audits as needed.
• Participate in treatment team meetings, staff meetings, and in-service trainings.
• Assist with onboarding and training staff involved in intake and discharge processes.
• Demonstrate professionalism in appearance, communication, and conduct in alignment with agency values and philosophy.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) with 4% match.
• Paid time off programs, including vacation, holidays, and illness.
• For direct care roles: chef-made meals onsite.
• For direct care roles: professional trainings for development and continuing education assistance for clinicians.
• For direct care roles: supportive clinical supervision and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level