ER Discharge Coordinator

HCA Healthcare • Nashville, TN

4d

About The Position

The ER Discharge Coordinator handles point-of-care patient bedside scheduling as part of centralized ER and Urgent Care follow-up programs. The role is intended to create a bedside-initiated patient experience, with the goals of increasing contact rates, scheduling follow-up care promptly, and improving the overall patient experience. The coordinator contributes to a positive, patient-centered, quality-driven environment by communicating professionally with patients, customers, stakeholders, coworkers, and department leadership; scheduling follow-up care at the bedside when appropriate; and helping ensure performance and quality standards are met.

Requirements

• One year of related experience is preferred.

Nice To Haves

• One year of related experience.

Responsibilities

• Speak with customers, patients, and stakeholders in a pleasant and professional manner.
• Communicate appropriately and clearly with department leadership, coworkers, and customers or patients.
• Schedule patients for follow-up care at the bedside when appropriate.
• Ensure performance and quality standards are met.
• Provide superior customer service to internal and external customers and patients.
• Support the organization's vision and strategy, promote its services, and elevate issues to leadership as appropriate.
• Suggest ideas for positive changes to department policies and procedures.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• A 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed