Intake/Data Specialist (Part-Time)

sermetro•Detroit, MI

1d•Onsite

About The Position

The Intake/Data Specialist assists with initial applicant assessments and paperwork and maintains an accurate, current database of program activities. The role collects and updates participant records, enters data, and performs other office support tasks. It is a part-time regular position in the Adult Services division, within the FCC (Ford Community Center) department, located at 9301 Michigan Avenue. The position reports to the Program Manager and is classified as non-exempt/hourly. The role provides program orientation and follow-up to applicants, helps customers understand program requirements and responsibilities, maintains participant records, enters and validates data, and prepares program statistics and reports. It also maintains an organized filing system and contributes to the team by performing other assigned duties. Occasional evening or weekend hours may be required. The position uses standard office equipment and involves prolonged computer work as well as walking, standing, sitting, communicating, and filing-related tasks.

Requirements

High school diploma or GED certificate.
One to two years of data-entry/accounting and customer-service experience.
Ability to interact with customers in a positive and productive manner.
Computer skills sufficient to maintain a database and generate reports.
Interpersonal skills to communicate effectively with customers and staff.
Bilingual language skills are required; Spanish/English is preferred.
Excellent written and verbal communication skills and attention to detail.
Analytical ability to identify and resolve reporting errors.
Ability to relate sensitively to a multiracial and multicultural group of people.
Ability to frequently sit at a computer terminal for prolonged periods while entering data.
Ability to read and interpret written procedures effectively.
Valid Michigan driver’s license.
Reliable transportation to travel to locations outside the office.
Ability to meet the physical demands of walking, standing, sitting, talking or hearing, and filing tasks that may involve lifting files, opening filing cabinets, and bending or standing.

Nice To Haves

Associate degree or a combination of education and related experience.
Technical training in computers and Microsoft Office suite software programs.
Spanish/English bilingual language skills.

Responsibilities

Provide orientation to candidates interested in the program.
Collect information and documents related to eligibility, as applicable.
Follow up with customers and remind them about required documentation and information.
Advise customers about their rights and responsibilities associated with programs and services.
Treat customers with respect and care and demonstrate interest and concern for them.
Maintain detailed participant records in accordance with policies and procedures.
Enter participant activity data into the assigned reporting system and ensure data accuracy.
Compile program statistics and performance data and prepare related reports for submission.
Reconcile and validate reports against related data files and system sources, and report errors and corrections to management.
Maintain an organized and efficient filing system.
Perform other duties as assigned to contribute to the team effort.