Intake/Data Specialist (Part-Time)

sermetro•Detroit, MI

6h•Onsite

About The Position

The Intake/Data Specialist assists with the initial assessment and paperwork of applicants for programs and maintains an accurate, up-to-date database of program activities. The role collects and updates participant records, enters data, and performs other office support tasks. It is a part-time regular, hourly, non-exempt position in Adult Services, within the FCC (Ford Community Center) department, located at 9301 Michigan Avenue, and reports to the Program Manager.

Requirements

High school diploma or GED certificate required.
One to two years of data entry/accounting and customer service experience.
Ability to interact with customers in a positive and productive manner.
Computer skills necessary to maintain a database and generate reports.
Interpersonal skills to communicate effectively with customers and staff.
Bilingual language skills are required; Spanish/English is preferred.
Excellent written and verbal communication skills and attention to detail.
Analytical ability to identify and resolve reporting errors.
Ability to relate sensitively to a multiracial and multicultural group of people.
Physical ability to frequently sit at a computer terminal for prolonged periods while entering data.
Ability to read and interpret written procedures effectively.
Valid Michigan driver’s license and reliable transportation to travel to locations outside the office.
Evening and/or weekend hours may occasionally be required.

Nice To Haves

Associate degree or a combination of education and related experience preferred.
Technical training in computers and Microsoft Office suite software programs preferred.
Spanish/English bilingual language skills preferred.

Responsibilities

Provide orientation to candidates interested in the program.
Collect information and documents related to eligibility, as applicable.
Follow up with customers and remind them about required documentation and information.
Advise customers on their rights and responsibilities associated with programs and services.
Treat customers with respect and care, showing interest and concern.
Maintain detailed participant records in compliance with policies and procedures.
Enter participant activity data into the assigned reporting system and ensure data accuracy.
Compile program statistics and performance data and prepare related reports for submission.
Reconcile and validate reports against related data files and system sources, and report errors and corrections to management.
Maintain an organized and efficient filing system.
Perform other duties as assigned to contribute to the team effort.