Part-time Intake Specialist

Alamance County Government•Family Justice Center, NC

6d•Onsite

About The Position

The Family Justice Center Intake Specialist serves as the point of entry and contact for clients seeking services at the FJC. The role increases agency capacity by interviewing clients to determine appropriate services and coordinating access to the Center’s programs and services. The FJC is a public/private partnership that provides infrastructure for a coordinated community response to interpersonal violence, including domestic violence, child abuse, sexual assault, stalking, human trafficking, and elder abuse. Its services focus on prevention, education, and comprehensive, client-centered empowerment in a single location. The employee may be called upon to serve Alamance County in the event of a natural or man-made disaster, including outside normal working hours. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

High school graduation or GED.
At least two years of experience in an office, government, or nonprofit setting, plus other public contract experience involving negotiating, interviewing, explaining information, and gathering and compiling data.
Typing skills.
Intermediate Microsoft Office skills, including Excel, PowerPoint, and Outlook.
Prior experience working with a client database.
Valid North Carolina driver’s license.

Nice To Haves

Knowledge of or experience working with survivors of domestic and sexual violence.
Bilingual ability.

Responsibilities

Greet and receive FJC visitors, partners, and clients, including people affected by domestic violence, child abuse, elder abuse, stalking, human trafficking, and sexual assault.
Complete client intakes, make and track service referrals, and follow up with clients.
Supervise the waiting room and children’s playroom to support a safe and welcoming environment.
Answer FJC telephone calls promptly and efficiently, provide information or referrals for routine inquiries, and route calls to appropriate staff or partners.
Share information about mutual cases using signed client releases of information.
Perform other duties, functions, special projects, and responsibilities as needed to provide effective client services.
Ensure activities conducted in the name of the FJC comply with its mission, policies, procedures, purpose, and intent.
Explain policies and procedures to clients, the public, partners, and staff when required.
Compile and report statistical data as required.
Maintain client records, including danger assessments, intake paperwork, referrals, client releases, visit summaries, and case review documentation.
Maintain inventory lists of equipment and supplies.
Serve on partner committees or other team meetings as assigned by the FJC Director.
Perform tasks related to the day-to-day operation of the FJC.
Encourage collaboration and communication within the partnership to ensure victim-centered services.
Participate in planning meetings and committees for program services and activities, and in monitoring, evaluating, and providing feedback.