Intake Corporate Representative

America Works of New York•Milwaukee, WI

3d•Onsite

About The Position

America Works of Wisconsin, Inc. is hiring an Intake Corporate Representative, also described as an Eligibility Specialist / W-2 Intake Case Manager, for openings at its South, West, and North sites in Milwaukee County, Wisconsin. The role welcomes families at their first appointment, learns about their households and goals, gathers and verifies application documents, and helps them begin the program and move toward a career. The position takes a whole-family, strengths-based approach, considering needs such as child care, housing, transportation, and well-being. Clients are served onsite with dignity. The role determines W-2 eligibility in the State’s benefits system, reviews Job Access Loan requests, connects families with help for urgent needs, and maintains complete, accurate case records. The employer provides paid training, including the State’s New Worker Training and the W-2 FEP credential.

Requirements

Experience in eligibility, case management, customer service, or other people-centered, detail-driven work.
Accuracy under deadline.
Clear, respectful communication.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Welcome clients, learn their goals, and gather and verify application documents.
Determine W-2 eligibility in the State’s benefits system accurately and on time.
Review Job Access Loan requests and determine whether clients qualify.
Assess urgent family needs and make referrals.
Document each decision to provide the next worker with a complete, accurate case record.