Intake Coordinator Nights (LVN)

Summit BHC•Harlingen, TX

1d•Onsite

About The Position

The Intake Coordinator serves as a single point of entry for inpatient admissions and manages daily patient intake operations, which may include phone triage, responding to service requests, calling patients back, and documenting call activities. The role includes scheduling, financial counseling, and insurance verification at or outside the facility according to patient or hospital needs. The coordinator responds to inquiries about hospital services and bed availability, conducts pre-registration, collects necessary information, verifies insurance eligibility, and coordinates with insurance providers. They maintain clear communication with referral sources and families to support a smooth admissions process. This position is an individual contributor and is onsite at the facility unless the facility identifies it as a remote call center position. The employer offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

Requirements

High school diploma or equivalent.
At least one year of experience in healthcare admissions.
Experience in patient assessment, referral, treatment planning, and communication with external review organizations or comparable entities.
Knowledge of community resources.
Strong interpersonal, interviewing, and assessment skills.
Telephone etiquette and paging procedures skills.
CPR certification.
De-escalation and restraint certification; training is available upon hire and offered by the facility.

Nice To Haves

Bachelor’s degree in social work, psychology, counseling, or a related field.
Healthcare admissions experience in the mental health or substance use disorder field.
First aid, if required by state or facility requirements.

Responsibilities

Conduct pre-admission screenings and schedule assessments.
Provide additional coverage for the Call Center Team by answering phones, performing call center duties, reviewing and accepting patients, verifying insurance, and assisting with insurance pre-certifications during high-volume periods.
Work with business office, nursing, and clinical staff, as well as external parties, to ensure timely patient admissions.
Refer inquiries to other agencies and community resources when facility assistance or admission is not appropriate.
Provide information and referral services to internal and external customers.
Present clinical information to a member of the medical staff for intake approval.
Provide crisis intervention services when needed.
Verify insurance upon intake.
Maintain documentation related to the admissions process.
Communicate with referral sources about the status of referred patients and promote and educate them about available services.
Provide clerical support to admissions, including collating admission folders, maintaining an adequate supply of pre-stuffed folders, auditing patient charts, and monitoring patients in an internal waiting room.