Intake Coordinator - Non-Clinical (Home Care)

Adventist Health•Portland, OR

8d•$17 - $25

About The Position

The Intake Coordinator coordinates incoming office referrals, verifies insurance coverage, and handles calls from patients, families, physicians, and other disciplines. The role keeps personnel informed about patient hospitalizations and follows up with patients admitted to other hospitals. It establishes and maintains positive relationships with customers and referral sources, responds to requests and concerns, and manages insurance verification and authorization. The position also handles routine clerical matters and ensures documents move through the office in a coordinated, efficient manner. The coordinator helps patients transition to home care by providing education and preparation, works with physicians and care team members on coordinated care plans, and supports an outstanding admissions experience. The position must protect patient confidentiality and comply with applicable state, federal, and regulatory intake requirements. Adventist Health requires associates to receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply. The organization participates in E-Verify.

Requirements

High school education, GED, or equivalent is required.

Nice To Haves

Experience in a health care setting is preferred.

Responsibilities

Coordinate incoming referrals and handle calls related to patients, physicians, referrals, agency services, physician orders, and patient questions.
Verify primary insurance coverage and manage insurance verification and authorization processes.
Communicate effectively by telephone with patients, families, staff, and guests; answer inquiries and direct them appropriately.
Facilitate communication among nursing, therapy, aide, social services, physicians, and others regarding patient or staff schedule changes, test results, and related matters.
Maintain patient confidentiality and ensure compliance with state, federal, and regulatory referral and intake requirements.
Prepare patients for the transition to home care by providing education and preparation.
Gather, collate, and report referral statistics, including key customer referral trends.
Follow up with hospitalized patients and ensure a subsequent agency referral.
Work with physicians, nurses, and social workers to establish a coordinated plan of care.
Create and maintain patient files and provide an outstanding admissions experience.
Perform other job-related duties as assigned.