Intake Coordinator - Non-Clinical (Home Care)

Adventist Health•Portland, OR

About The Position

The Intake Coordinator coordinates incoming office referrals and verifies insurance coverage. The role handles calls from patients, families, physicians, and care disciplines; keeps personnel informed when patients are hospitalized; and follows up with patients admitted to other hospitals. The coordinator builds and maintains positive relationships with customers and referral sources, responds to requests and concerns, and manages insurance verification and authorization. The position also handles routine clerical matters and helps ensure documents flow in a coordinated, efficient manner. The role supports a seamless transition to home care by educating and preparing patients, coordinating communications among care team members, and working with physicians, nurses, and social workers to establish a coordinated plan of care. It maintains patient files, gathers and reports referral statistics, and provides an outstanding admissions experience. Adventist Health requires associates to receive applicable required vaccinations as a condition of employment and annually thereafter; medical and religious exemptions may apply.

Requirements

High school education, GED, or equivalent is required.
Effective telephone communication skills.
Ability to maintain confidentiality of patient information.
Ability to comply with applicable state, federal, and regulatory referral and intake requirements.

Nice To Haves

Experience in a health care setting is preferred.

Responsibilities

Coordinate incoming office referrals and verify insurance coverage.
Handle incoming calls related to patients, families, physicians, referrals, agency services, physician orders, and patient questions.
Communicate effectively with patients, families, staff, and care team members by telephone.
Welcome and assist guests, answer telephone inquiries, and direct calls appropriately.
Facilitate communications among nursing, therapy, aide, social services, physicians, and other personnel regarding matters such as schedule changes and test results.
Inform personnel of patient hospitalizations and follow up with patients admitted to other hospitals to support subsequent agency referrals.
Manage insurance verification and authorization processes, including verification of primary insurance coverage.
Maintain positive relationships with customers and referral sources and respond to requests and concerns.
Ensure compliance with state, federal, and regulatory referral and intake requirements.
Educate and prepare patients for home care to help ensure a seamless transition.
Gather, collate, and report referral statistics, including key customer referral trends.
Work with physicians, nurses, and social workers to establish coordinated plans of care.
Create and maintain patient files, handle routine clerical matters, and ensure documents flow efficiently.
Maintain confidentiality of patient information.
Provide an outstanding admissions experience for patients.
Perform other job-related duties as assigned.