Intake Coordinator

AdvisaCare•East Lansing, MI

About The Position

AdvisaCare Home Health and Hospice is hiring a full-time Intake Specialist for its Lansing location. The role ensures that benefit information, initial authorization, and patient liability are obtained before clinical staff begin care. It also involves scheduling clinical staff and tracking orders and other pertinent documentation from physicians and referral sources. The position uses Kinnser Agency Manager as its EMR platform.

Requirements

High school diploma or GED.
At least one year of insurance verification, insurance authorization, or medical billing experience.
Knowledge of Medicare.
Knowledge of insurance websites such as Web Denis.
Conscientiousness and attention to detail.
Patience, flexibility, and a cooperative attitude.
Effective verbal and written communication skills with internal and external contacts.

Nice To Haves

Knowledge of Kinnser Agency Manager is preferred.

Responsibilities

Obtain detailed and accurate benefit information from insurance companies by website or phone.
Validate and document payer information, including patient name and date of birth, in the Kinnser system.
Document benefit details, including deductibles and out-of-pocket maximums, in patient charts.
Obtain start-of-care authorization for managed care cases that do not require clinical documentation.
Verify all pre-operative patients before scheduled surgery.
Monitor task-flow items related to insurance, including Medicare eligibility, insurance verification, eligibility alerts, initial authorization, and insurance re-verification at recertification and resumption of care.
Monitor orders that need to be sent to physicians and follow up with physician offices as necessary.
Assist the intake department, discharge planners, and referral sources with contracted insurance issues and patient placement.
Contact physician offices or patients to obtain information or clarify benefits.
Schedule clinical staff after insurance verification and authorization are obtained.
Assist the billing department with various billing duties.
Think critically and act independently.