Intake Coordinator

Luminary Hospice•South Bend, IN

About The Position

The Intake Coordinator manages all aspects of the patient intake process, including maintaining positive relationships with customers and referral sources, responding to requests and concerns, and overseeing insurance verification and authorizations. The role coordinates daily referral and intake operations, supports compliant and timely admissions, and helps ensure a seamless transition to home hospice care. It also monitors referral trends and community perceptions, supports quality improvement, and helps identify opportunities to meet unmet customer needs.

Requirements

At least three to five years of health care experience is preferred.
Ability to market and deal tactfully with internal and external customers and the community.
Proficiency in MS Office applications and ability to learn department- and job-specific software systems.
Organizational skills.
Effective verbal and written communication skills.
Analytical problem-solving skills.
High attention to detail and a high degree of accuracy.
Frequently sit or stand and occasionally lift and/or move up to 50 pounds.

Nice To Haves

At least one year of experience with Medicare Hospice Certification and CHAP guidelines is preferred.

Responsibilities

Coordinate daily patient referral and intake operations, including oversight of intake policies and their implementation.
Ensure compliance with state, federal, and CHAP referral and intake requirements.
Improve work methods and procedures to ensure patients are admitted in accordance with policy.
Establish and maintain positive working relationships with current and potential referral sources.
Support patients’ transition to home care through education and preparation for home hospice care, initiation of the plan of care, and coordination with multiple service providers.
Oversee insurance verification and authorization processes to support maximum third-party reimbursement.
Build and monitor community and customer perceptions of Luminary Hospice as a high-quality provider.
Gather, collate, and report referral statistics, including key customer referral trends.
Provide input to identify opportunities for additional or improved services to meet unmet customer needs.
Maintain working knowledge of Luminary Hospice of Indiana, LLC contractual relationships and ensure admissions comply with contract provisions.
Participate in quality assessment performance improvement teams and activities as assigned.
Maintain knowledge of community resources and help referral sources access resources for services not provided by Luminary Hospice.
Perform other duties as assigned.