Intake Coordinator - Bilingual English/Korean - Bayside (Queens)

Xtreme Care•New York, NY

1d•$21 - $22

About The Position

The Intake Coordinator facilitates the intake referral process and coordinates care with the team and referral source. The position maintains positive relationships with clients and responds to their requests and concerns. The coordinator manages all aspects of intake, processes referrals and intake data, and handles insurance verification and authorization. The role also includes administrative, scheduling, patient communication, and record-maintenance duties, while complying with facility regulations and policies. Other duties may be assigned, and duties and responsibilities may change.

Requirements

Must be bilingual in Korean.
Ability to multitask.
Ability to rotate on call with other administrative staff, both weekly and on weekends.
Proficiency in Excel and Word.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
High school diploma or GED.
Able to carry, lift, push, or pull at least 20 pounds.
Prolonged periods of sitting at a desk and working on a computer.

Nice To Haves

At least one year of home care experience preferred.
Some college or a bachelor's degree preferred.
A minimum of two years' experience in patient intake or medical office administration preferred.

Responsibilities

Manage all aspects of the intake process.
Process referrals and intake data.
Manage insurance verification and authorization.
Receive case referrals and review client information to determine home care needs.
Complete admissions paperwork and enter it digitally.
Verify medical insurance coverage and benefits for each patient.
Schedule appointments for consultations, tests, and procedures.
Answer phone and email inquiries.
Address patient complaints and concerns.
Perform clerical work, including filing, copying, and faxing.
Prepare and maintain patient charts.
Comply with facility regulations and policies.
Perform other duties as required.