Intake Coordinator

Fellowship Square, Christian Care Management, Inc.•Phoenix, AZ

14h•Onsite

About The Position

The primary purpose of the Intake Coordinator / Scheduler is to manage Agency referrals, schedule new referrals and ongoing visits, assist with medical record requests and maintain office functions of the Home Health Agency.

Requirements

A high school diploma or equivalent.
Knowledge of medical terminology, aging services and Home Health.
Computer proficiency in Microsoft Office products.
Strong organizational and multi-tasking skills.
Must be able to communicate effectively verbally and in writing.
Possess excellent customer service.

Nice To Haves

Prefer two (2) years’ experience in a health services organization.

Responsibilities

Assist in coordinating Home Health Services for patients, in a timely manner.
Process incoming referrals via fax and email.
Verify benefits via Inovalon, insurance portals, AHCCCS website and telephone confirmation.
Obtain initial authorization when applicable as well as ongoing authorization.
Confirm following physician for Home Health.
Staff appropriate clinicians per physician orders.
Upload referrals and enter patient information into EMR.
Initiate welcome calls with patients/family verifying accurate referral information.
Initiate Tiger Connect Chat with clinicians.
Manage ongoing Tiger Connect requests from clinicians.
Manage clinical email threads.
Manage medical record requests and orders for signature.
Maintain a good working rapport with interdepartmental personnel, as well as other departments.
Maintain positive relationships with customers and referral sources.
Maintain CONFIDENTIALITY of all patient care information to assure rights are protected.
Answer telephone inquiries concerning Home Health with excellent customer service.
On-call duties as needed, weekends and after hours.
Cross train all clerical office duties.
Additional duties as assigned by Operation’s Assistant, Director of Clinical Services and Executive Director.