Intake Coordinator - Esquire Law Services

Esquire Law • Palm Beach Gardens, FL

7d • Onsite

About The Position

Esquire Law Services is seeking a full-time, in-office Intake Coordinator to manage incoming calls from potential new clients (PNCs) for multiple law firms. The primary responsibility is to answer and screen these calls from individuals seeking a personal injury lawyer. The ideal candidate will have prior experience in a call center or customer service setting and possess strong communication skills to interact effectively with people from diverse backgrounds.

Requirements

• Experience working in a call center and/or customer service environment.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Excellent verbal and written communication skills.
• Professional tone over the phone.
• Ability to de-escalate angry/upset callers.
• Excellent customer service skills.
• Excellent active listening skills.

Nice To Haves

• Works well within a team.
• Follows written and verbal instructions.
• Demonstrates a positive attitude and willingness to learn.
• Willing to adapt to change as the company grows and your role evolves.

Responsibilities

• Answer incoming telephone calls for the Intake Department promptly and effectively.
• Respond to callers in a timely and accurate manner via phone, email, chat, and/or SMS.
• Identify and assess callers' needs by actively listening and asking investigative questions.
• Capture detailed notes from callers.
• Achieve or surpass daily minimum productivity quotas set by management.
• Follow a defined call flow to ensure all necessary information is captured.
• Send documents via electronic signature to callers.
• Perform other related duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed