INTAKE AND SERVICES COORDINATOR

South Hills Interfaith Movement•Bethel Park, PA

21h•$40,000 - $46,000•Hybrid

About The Position

South Hills Interfaith Movement’s (SHIM) mission is to mobilize community resources and implement sustainable programs that compassionately help neighbors meet basic needs, achieve self-sufficiency, and build community. SHIM provides food, clothing, financial aid, education, family support, and a host of other services to 8,000 people in need in Pittsburgh’s southern suburban neighborhoods. In response to the unique challenges faced by the local refugee and immigrant population, SHIM operates programming designed to support children and families in this demographic. Due to growth and internal movement, SHIM is hiring an Intake and Services Coordinator. This role is responsible for providing direct assistance to individuals and families. Direct services provided by the Intake and Services Coordinator will include intake with walk-ins and other referrals, sometimes with individuals and families referred to SHIM by partner agencies; providing guidance to families in crisis, and advocacy and referral to outside services. The Intake and Services Coordinator will administer special programs designed to promote self-sufficiency. This position is eligible for hybrid work in accordance with SHIM’s Remote & Flexible Work Policy, once a probationary period has ended. Hybrid eligibility and schedule are determined based on organizational needs, position requirements, and supervisory approval.

Requirements

Sensitivity to work with a multi-cultural community
Knowledge of social service systems in Allegheny County
Ability to establish and maintain effective working relationships with public and private agencies, colleagues, and participants
Strong interpersonal, organizational, written, and verbal communication skills
Must possess initiative, productivity, creativity, and problem-solving skills
Ability and willingness to work evening and occasional weekend hours
Ability to work as a team member with energy, flexibility, and the ability to multi-task
Knowledge of Microsoft Office, basic computer software and the internet
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to access and navigate each department at the organization’s facilities.
Reliable independent transportation
Federal Bureau of Investigation (FBI) Fingerprint Clearance or Pennsylvania ACT153 Waiver
Pennsylvania Criminal Clearance
Pennsylvania Child Abuse Clearance
Mandated Reporter Training
NSOR – National Sex Offender Registry
Valid Pennsylvania Driver’s License

Nice To Haves

Preferred degrees are social work, education, human development, criminal justice

Responsibilities

Conduct intake and needs assessments with individuals and families
Assist with client intake for food pantry, utility assistance, and other SHIM programs through phone calls, emails, and in-person appointments, including energy assistance applications
Coordinate intake for referrals from other partners
Provide advocacy and referral for services within and outside of SHIM
Coordinate services and referrals with partner agencies, county human service providers, schools, healthcare providers, and government entities
Work collaboratively with the Basic Needs Department to provide basic needs and emergency assistance (food, clothing, utility assistance), to individuals/families in need
Document all contacts and services and maintain appropriate case notes in client database systems within a specified timeframe
Maintain spreadsheets and track documentation for special funding/grants
Utilize translation and interpretation services as needed
Participate in supervision sessions with the Service Coordination Director, staff meetings and professional development training, and conferences
Conduct public/community meetings with providers and clients to explain services and enroll in programing or drop off needed items (gift cards, food pantry, pamphlets etc.)
Performs other responsibilities as requested by the Service Coordination Director
Develop trusting relationships with individuals and families by promoting self-sufficiency through collaborative efforts of the individual and service coordinator
Administer special programs designed to aid vulnerable populations