Intake Coordinator/RN Behavioral Health Services

Signet Health Corporation•West Plains, MO

31d•$70,000 - $83,000

About The Position

Signet, in partnership with Ozarks Healthcare, is seeking an experienced behavioral health professional to serve as an Intake Coordinator/RN for its comprehensive continuum of behavioral health services in West Plains, Missouri. The role facilitates timely access to care by managing referrals, gathering and reviewing clinical information, evaluating patient needs, and coordinating placement into the most appropriate level of care. It serves as a central point of coordination and helps patients navigate behavioral health services across crisis, inpatient, and outpatient care. The coordinator works with patients and families, providers, nursing and clinical staff, program leadership, and external referral sources to support evaluation, acceptance, placement, case assignment, and continuity of care. The position requires travel to various behavioral health sites. Signet Health offers a comprehensive benefits and compensation package, with a budgeted salary range of $70,000 to $83,000 based on experience.

Requirements

Missouri RN license required.
Five years of experience practicing in a behavioral health setting, including at least two years on an inpatient unit.
Thorough understanding of Trauma-Informed Care.
Strong communication, interpersonal, organizational, and computer skills, including experience with EHR systems and Microsoft Office.
Ability to handle stress, maintain confidentiality under HIPAA, and demonstrate empathy for clients.
Ability to travel to various behavioral health sites.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred.
Certification in Psychiatric Nursing preferred.

Responsibilities

Answer inquiries promptly and manage the initial intake and referral process across the behavioral health continuum.
Assess admission appropriateness based on established criteria and identify the appropriate level of care.
Gather and review clinical, psychosocial, and referral information to determine service appropriateness and recommended care.
Coordinate with providers, nursing, clinical staff, and program leadership to support timely evaluation, acceptance, placement, and case assignment.
Explain available services to patients and families, assist with transitions, and connect them with the appropriate program or location.
Participate in treatment team and care coordination meetings, as appropriate, to support patient movement between levels of care.
Facilitate transitions among crisis, inpatient, and outpatient services according to patients’ clinical needs.
Monitor referrals and follow up with patients who do not present for their scheduled next level of care.
Communicate with internal departments and external referral sources to promote continuity of care and reduce barriers to treatment.
Handle urgent or crisis-related calls and connect individuals with appropriate crisis or emergency services.
Assist with coordinating specialty supplies or accommodations needed to support patients safely.
Maintain accurate, timely, and complete documentation in the electronic health record and other required systems.
Provide customer service to patients, families, providers, community partners, and internal team members.
Protect patient confidentiality and comply with HIPAA, organizational policies, and applicable regulatory requirements.
Perform other duties as assigned to support access, coordination, and continuity of behavioral healthcare.