Intake Coordinator - Bilingual (Creole/English)

Easter Seals Florida•West Palm Beach, FL

1d•Onsite

About The Position

Easterseals Florida is seeking a dynamic, organized, and detail-oriented individual for the position of Bilingual (Creole/English) Intake Coordinator for our Treasure Coast Early Steps Program in West Palm Beach. Our program serves children from birth to age 3 with developmental delays. The Intake Coordinator serves as the initial point of contact for the Early Steps program. The Intake Coordinator is responsible for supporting the program by completing intake duties for every family referred to our program and ensuring the information is entered correctly data into the Early Steps Data System.

Requirements

Bilingual skills (Creole/English)
A high school diploma or general education degree (GED)
Prior experience with medical intakes preferred
Excellent customer service skills
High degree of accuracy, attention to detail and organizational skills
Ability to communicate effectively, both orally and in writing
Strong computer skills including experience using Microsoft Office products and database systems
Ability to accurately enter data into a computer database system (fast and accurate typing/keyboarding skills)
An energetic and professional individual who will promote a positive, respectful and team-based environment

Responsibilities

Contact families referred into the program, ensuring all callbacks are made promptly
Explain program and philosophy of the Early Steps Program for inquiries
Obtain and verify all required intake data and insurance information
Enter and maintain intake family’s demographic information in Early Steps Data System, insuring accuracy and avoiding duplication
Schedule evaluation appointments, process appointment cancellations and reschedules, and monitor appointment timeline compliance