Intake Center Program Associate - (Part time) $18.50/hour

Catholic Charities of Onondaga County•Syracuse, NY

13d

About The Position

The Intake Center Program Associate facilitates transportation of individuals and families to shelter, conducts initial diversion and intake screening before contacting 211 to verify homelessness eligibility, and supports quarantine placement for individuals and families with COVID in DSS-contracted hotels. The role responds to client and provider calls, coordinates with 211/DSS and designated hotels or shelters, documents services and transportation, and maintains communication across shifts. This is a part-time position paying $18.50 per hour.

Requirements

High school diploma or GED with up to three years of relevant experience, or an equivalent combination of education and relevant experience.
Valid New York State driver's license.
New York State Central Registry clearance.
Sufficient mobility to drive to and participate in meetings at clients' homes and community facilities, which may not meet Federal accessibility standards for disabled individuals.
Sufficient mobility to work in an office environment.
Manual dexterity sufficient to operate office equipment, including machines.

Nice To Haves

Experience working with the homeless population.

Responsibilities

Respond to incoming calls from clients and providers.
Complete diversion screenings with walk-in clients before contacting 211 to confirm homelessness eligibility.
Pick up clients and transport them to the appropriate shelter as determined by 211/DSS.
Support quarantine placement for clients with COVID by completing documentation, transporting them to quarantine, and providing food, hygiene items, and hotel rules.
Coordinate a warm client handoff with designated hotel agencies and shelters.
Maintain and update transportation logs and documentation through shift notes.
Communicate with other shift Program Associates, Caseworkers, and administrative staff as needed.
Ensure adequate staffing is in place before leaving a shift.
Follow safety rules and regulations, including using personal protective equipment.