Intake and Leasing Specialist – Gun Hill (Temporary Position)
About The Position
The Intake and Leasing Specialist leads application, leasing, and tracking functions for The Laconia, a 78-unit supportive housing building in Gun Hill, Bronx. The newly built, fully electric residence is intended to provide stable, long-term housing for 79 households exiting the DHS shelter system. The building operates under a DHS master lease, with CityFHEPS providing household subsidies. Supportive services are delivered on site by a clinical team, and a Superintendent and Porter are also on site. This is a temporary position lasting 6–9 months. The role reviews and processes applicant information and documentation, supports eligibility and compliance, coordinates with government and community partners, and manages intake and leasing records and related administrative processes.
Requirements
- High school diploma.
- Comfort using technology, including databases and the MS Office Suite.
- Ability to perform general office duties and a high level of data entry.
- Ability to maintain organized tenant records and upload documentation electronically.
- Ability to work with minimal supervision, prioritize work, and show initiative.
- Professional written and oral communication skills.
- Knowledge of CityFHEPS vouchers and documentation.
- Experience with the Coordinated Assessment and Placement System (CAPS).
- Ability to lift up to 50 lbs.
- Ability to travel to various sites.
- Ability to speak, hear, see, and write, and to use a computer and related software programs.
Nice To Haves
- Knowledge of tenant leasing and the rent-up process within residential properties.
- Knowledge of NYC HRA Income and Benefit, Section 8, and SSI/SSDI.
- Familiarity with the Department of Homeless Services (DHS).
- Spanish/English bilingual ability.
- Prior experience working with special populations, such as individuals experiencing homelessness, persons with disabilities, or low-income households.
Responsibilities
- Review and verify client intake information, including household size and income, to ensure compliance with housing requirements and CityFHEPS eligibility.
- Liaise with government agencies such as HRA and DHS, and with community-based partners, to help referred applicants secure permanent housing.
- Conduct group and individual intakes in collaboration with program and property management leadership.
- Schedule and conduct apartment viewings for prospective tenants.
- Enter client personal information into the HRA CAPS system and other internal agency client data systems.
- Respond to email, phone, and mail inquiries related to clients’ housing processes.
- Complete housing tenant applications accurately, with strong attention to detail.
- Maintain complete hard-copy intake files to ensure housing compliance.
- Follow through with the finance department to ensure tenant profiles are generated for monthly rental billing.
- Collect documents needed to determine CityFHEPS voucher eligibility.
- Perform other duties as assigned.
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What This Job Offers
Education Level
High school or GED
