Intake and Enrollment Manager | PACE Program

MIDLAND CARE CONNECTION INC•Olathe, KS

64d•Onsite

About The Position

The Intake & Enrollment Manager leads the PACE intake and enrollment process from initial inquiry or referral through enrollment. The manager supervises and supports Intake Coordinators, ensures prospective participants and their families receive timely, accurate information, and works with the PACE team to remove barriers that could delay enrollment. The role tracks enrollment activity and performance metrics, monitors the referral pipeline, identifies opportunities to improve the process, and develops strategies to help meet enrollment and growth goals. It collaborates with Marketing, Center Administration, and the Interdisciplinary Team to ensure a smooth participant experience while maintaining compliance with Medicare, Medicaid, PACE, and confidentiality requirements. Midland Care Connection is a not-for-profit, community-based organization serving older adults and seriously ill individuals. Its PACE program coordinates medical care, rehabilitation, medications, transportation, social services, and supportive therapies to help older adults remain safely in their homes.

Requirements

Bachelor’s degree in healthcare administration, business, social services, nursing, or a related field, or an equivalent combination of education and experience.
Previous experience in healthcare, senior services, PACE, case management, intake, enrollment, or a related setting.
Previous supervisory or leadership experience, including coaching, training, and performance management.
Strong organizational and time-management skills, with the ability to manage multiple prospective participants and competing priorities.
Excellent verbal and written communication skills.
Ability to build positive relationships with prospective participants, families, referral sources, and interdisciplinary teams.
Strong problem-solving and critical-thinking skills, including the ability to identify and remove enrollment barriers.
Proficiency with electronic health records, databases, Microsoft Office, and other technology used to track and manage enrollment activity.
Ability to maintain confidentiality and handle HIPAA-protected information appropriately.
Ability to understand and follow Medicare, Medicaid, PACE, and other applicable eligibility and enrollment requirements.

Nice To Haves

Experience working directly with a PACE program.
Experience managing an intake, admissions, enrollment, referral, or business development team.
Knowledge of Medicare and Medicaid eligibility requirements and PACE enrollment processes.
Experience using enrollment metrics, dashboards, or other data to monitor performance and identify trends.
Experience developing or improving intake and enrollment processes.
Experience collaborating with Marketing, clinical teams, and community referral partners to support growth.
Experience with community outreach, presentations, or relationship development.
Knowledge of the healthcare needs and services of older adults and individuals with complex care needs.
Previous experience working with an interdisciplinary team.

Responsibilities

Lead the PACE intake and enrollment process from initial inquiry or referral through enrollment.
Supervise and support Intake Coordinators.
Ensure prospective participants and their families receive timely and accurate information.
Work with the PACE team to identify and remove barriers that could delay enrollment.
Track enrollment activity and performance metrics and monitor the referral pipeline.
Identify opportunities to improve the intake and enrollment process.
Develop strategies to help meet enrollment and growth goals.
Collaborate with Marketing, Center Administration, and the Interdisciplinary Team to support a smooth participant experience.
Maintain compliance with Medicare, Medicaid, PACE, and confidentiality requirements.

Benefits

Health insurance options for employees and dependents.
Dental, vision, and prescription drug plans.
Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions.
Paid Time Off (PTO), Personal and Taking Care of You Days.
Holiday pay for six holidays per year.
403(b) ERISA Retirement Plan with a match.
Free group life and AD&D insurance of $20,000.
On-site education center providing professional development and CEU credits.
Free Employee Assistance Program (EAP) for employees and dependents.
Paid monthly volunteer time at non-profit organizations.
Uniform Allowance Program.