Intake Administrator (Employment and Training Services)

STREET HAVEN AT CROSSRDS•Toronto, ON

8d•CA$0 - CA$28•Hybrid

About The Position

Reporting to the Manager of Training and Employment Services, the Intake Administrator is a detail-oriented administrative professional who serves as the first point of contact for our Women's Healthcare Pathways program, a Training & Employment initiative that prepares women for careers in the healthcare sector by providing industry-recognized certifications, occupational skills training, employment readiness support, and connections to employers. This position is responsible for the recruitment, sponsorship, and administrative management of all participants in the Healthcare Certification Program, which equips participants with the foundational knowledge, practical skills, and required certifications to pursue employment as Home Support Workers and Personal Support Workers while supporting their successful transition into the healthcare workforce. This role combines outreach and administrative excellence with exceptional client service to ensure seamless program delivery and positive client experiences. Working in our dynamic, team-oriented environment, you will have the opportunity to make a meaningful impact in people's lives. The Intake Administrator will blend administrative expertise with strong interpersonal skills to guide clients through their training and employment journey.

Requirements

A post-secondary education in Career and Work Counseling, Adult Education or a related field and/or a combination of related work experience
Strong knowledge of labour market trends, employment counselling and presentation techniques to facilitate adult learning
A strong desire to work with people who face multiple barriers to employment
Solid interpersonal and communication skills
Excellent skills using Microsoft Office software including Word, Excel and PowerPoint
Knowledge of challenges experienced by clients who face barriers

Nice To Haves

Experience with EOIS-CaMS will be considered an asset

Responsibilities

Promote the program in the community by attending community events, outreach to other organizations and attend community meetings to raise awareness and draw attention to this new program, which offers training and supports to qualify individuals as Home Support Workers or Personal Support Workers
Recruit appropriate candidates to register in relevant training opportunities
Create a welcoming environment and establish genuine rapport with clients
Demonstrate comprehensive knowledge of available services and programs
Practice a trauma informed approach through active listening and empathetic communication
Manage appointment scheduling, including handling cancellations and rescheduling
Process and respond to all program inquiries through multiple channels (phone, email, applications, and fax)
Conduct initial eligibility screenings and create detailed client records
Provide comprehensive intake orientation sessions to new clients, explaining program services, expectations, and available resources
Guide clients through required documentation and paperwork, ensuring forms are completed accurately while offering support and clarification
Facilitate warm transfers between clients and appropriate support services, including employment counselors, workshop facilitators, and training programs, ensuring smooth transitions and clear communication of client needs
Support client engagement and retention by maintaining clear, accessible, and professional communication channels
Respond to client inquiries about training, scheduling and follow up placements.
Communicate with Training team about client cohort calendars, updates, and requirements
Other duties as required