Training Programs and Services Administrator
About The Position
The Education and Training department of the National Association of Insurance Commissioners (NAIC) has an exciting opportunity for a Training Programs & Services Administrator. This position serves as the primary point of contact for the Education and Training Department, responding to external inquiries with high-quality customer support. Maintains comprehensive knowledge of departmental programs, including subject areas, course formats, and delivery methods, to effectively guide learners through the enrollment lifecycle, including registration, troubleshooting, and general program assistance. Provides internal administrative support to Education and Training functions. This is a full-time hybrid position. Residency within 100 miles of the Kansas City office is required.
Requirements
- Associate’s degree and two years in a training administrative or similar training support role or an equivalent combination of education and experience.
- Microsoft 365, including Word, Excel, PowerPoint, SharePoint, and Outlook.
Nice To Haves
- Experience with learning management systems and / or financial accounting systems.
- Experience with ticketing systems (such as Jira).
Responsibilities
- Manage registrations and support customers’ financial transactions including registration payments, refunds, enrollment transfers, invoices, and related transactions
- Maintain accurate departmental records
- Review and update standard operating procedures (SOPs) to ensure accuracy and consistency
- Provide logistical and technical support for webinars, virtual instructor-led trainings, and in-person events
- Coordinate packaging and shipment of designation award materials
Benefits
- The NAIC offers amazing benefits. Visit our Benefits page for more information.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
