Team Lead (Employment and Training Services)

STREET HAVEN AT CROSSRDS•Toronto, ON

8d•CA$0 - CA$32•Hybrid

About The Position

Street Haven at the Crossroads is seeking a Team Lead, Employment Services to oversee the delivery of employment-related services to clients. This role reports to the Manager of Training and Employment Services and will support Intake Administrators for both the Integrated Employment Support (IES) program and the Skills Development Training (SDF) program. The Team Lead will be responsible for recruiting and maintaining participants in the Women’s Healthcare Pathways (SDF) program and supporting clients in the IES program. The overall goal is to manage the client experience from intake to employment, connect clients to appropriate programs and training, and fulfill Street Haven’s mission of providing integrated support for women.

Requirements

A post-secondary education in Career and Work Counseling, Adult Education or a related field and/or a combination of related work experience.
Strong knowledge of labour market trends, employment counselling and presentation techniques to facilitate adult learning.
A strong desire to work with people who face multiple barriers to employment.
Solid interpersonal and communication skills.
Excellent skills using Microsoft Office software including Word, Excel and PowerPoint.
Knowledge of the challenges experienced by clients who face barriers.

Responsibilities

Support Intake/Outreach staff to refer clients through the training pathway: pre-training support, training (PSW or HSW), providing support as required, leading to successful employment opportunities.
Maintain statistics on client enrollment, progress and graduation from training.
Work with a reduced caseload of clients in both IES and SDF to support their progress toward employment and/or training.
Assisting participants to develop resumes and cover letters ensuring they are effective and appropriate representations of the participants’ skills and qualifications.
Supporting participants in conducting job search based on realistic and accurate assessment of qualifications and employer expectations through research of information provided within posting.
Coaching, supporting, and monitoring participants in the initial stages of employment.
Administration of financial supports to clients as needed.
Developing and maintaining accurate and detailed reports, cases notes and documentation related participants’ progress; creating individualized service plans to support client progress toward employment.
Support with client queries and application submissions for Better Jobs Ontario (BJO) programming.
Managing individual administrative duties: data entry in all databases (FFAI, CAMS) completing necessary paperwork, maintaining participant records as required.
Attending meetings as required.
Other duties as required.