Insurance Unit Manager/Supervisor

GEICO•San Diego, CA

4d•$77,900 - $133,250•Onsite

About The Position

GEICO is seeking a forward-thinking and motivated Operations Unit Supervisor / Leader to join our Claims management team. This role offers the opportunity to lead and develop associates in our growing Claims organization. Success in this role is built on the foundation of GEICO’s core leadership behaviors: Ownership, Adaptability, Leading People, Collaboration, and Driving Value. GEICO offers a rewarding career where ambitions are met with endless possibilities, honoring its iconic brand by offering quality coverage to millions of customers and being there when they need us most. GEICO thrives on relentless innovation to exceed customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

Requirements

Bachelor's or Associate's degree with 2+ years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required).
Experience successfully managing teams in insurance, financial services, call center, retail or other industries.
Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
Strong results orientation, with a history of meeting or exceeding performance goals.
Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.
Ability to analyze data and metrics to inform decision-making and improve customer outcomes.
Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.
Ability to work onsite to support associates.

Responsibilities

Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust.
Leverage leadership expertise to guide team members in resolving complex customer inquiries and claims.
Personalize leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.
Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
Hold the team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence.
Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance customer experience.
Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.