Unit Manager, Commercial Insurance

Navacord•Edmonton, AB

About The Position

Navacord is one of Canada’s largest insurance, group benefits and pension providers. Our goal is to provide our clients with expert advice in risk management, employee wellbeing and insurance. With multiple locations across Canada, we take pride in our ability to attract exceptional talent and build top performing teams who deliver the best results for our clients. Navacord invests time to understand our clients, reducing their total cost of risk, and helping them build stronger organizations. THE ROLE The Unit Manager, Commercial Services is responsible for providing overall leadership and direction to several service teams. In Insurance, we are trusted advisors and we mitigate risk. As a Unit Manager, you are a team leader, you are a congenial and cooperative teammate with an efficient, precise work ethic. You are a Guardian: You like detailed, skill-based work and support the team to ensure things don’t fall through the cracks and you follow up to ensure service commitments are made and kept, on time. You are approachable, naturally empathizing with people, easily seeing their point of view or understanding their emotions. You are accommodating; most comfortable working with others, often puts team/company goals before personal goals.

Requirements

Strong depth and breadth of commercial and personal insurance experience required
Level II license required
Solid understanding of policy wordings/coverages
Strong attention to detail, time management, problem solving and analytical skills
Advanced skills in Outlook, Excel, Word and EPIC
A well-defined sense of diplomacy, conflict resolution, and time management skills
Experience developing others

Nice To Haves

C.I.P. or C.A.I.B. designation(s) preferred or working towards

Responsibilities

Be a strong leader and communicator
Develop a high performing team
Support, reward and recognize team contributors
Initiate team-building events
Foster and develop open two-way communication by conducting meaningful, informative and productive monthly team meetings
Assist with recruiting, training and developing team members
Ensure performance reviews are conducted on a regular, timely basis; feedback is meaningful and effective in generating desired results
Work alongside the Leadership Team to ensure an effective quarterly review process is in place to provide appropriate direction, coaching and counselling in the areas of growth
Ensure that training and/or performance concerns are identified and that appropriate plans are in place and monitored on a regular basis
Provide input into compensation at time of hire and annual adjustments if appropriate
Participate in the annual business planning process
Actively participate in appropriate community and/or business/social functions
To ensure that an excellent standard of customer service is consistently delivered by the entire team
Ensure every employee is aware of and understands the “Lloyd Sadd Service Guidelines”, and monitor performance relative to these service standards
Lead by example by providing the highest standard of service (exceeding the service guidelines) to staff and external clients where applicable