Account Manager – Commercial Insurance

HUB International•Hobbs, NM

1d•Hybrid

About The Position

The Account Manager I will provide professional, courteous service to our clients, producers, and company personnel. With a positive attitude, the AM will provide a high level of support in obtaining, maintaining, expanding, and servicing our commercial accounts. Working alongside the Producers, or AE as assigned, and the AM shall be responsible for overseeing management of assigned accounts, including redundant interface with appropriate decision makers, carrier interface/marketing, relevant collaboration with colleagues throughout HUB, and negotiation of coverage terms and conditions. Why Choose HUB? Throughout our network we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

Requirements

1-2 years in insurance company or agency preferred or professional account management experience supporting book of business
High School diploma or equivalent; AA and/or college degree desirable
Property and Casualty Insurance License preferred, or willing to obtained within 60 days of employment
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
Excellent written and oral communication skills
Ability to work in a positive team environment and collaborative culture
Ability to take direction and follow instructions effectively, while demonstrating initiative and attention to detail
Broad knowledge of insurance products and usages and ability to work independently

Responsibilities

Manages a book of Property and Casualty insurance business.
Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business
May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures
Acts as liaison between clients and insurance carriers to resolve service issues. May also negotiate with underwriters and carriers.
Troubleshoots claims and billing issues.
Responsible for overall retention of accounts in assigned book of business
Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals.
Identifies and follows-up on cross-selling opportunities when appropriate
Produce binders, certificates, endorsements, and other related items while verifying their accuracy
Maintain controls on renewals and binders to ensure timely preparation and processing
Prepare summaries of insurance, schedules, and proposals as needed for account review
Remarket renewals, contact clients, create renewal proposals, and handle other renewal activities in coordination with the producer
Assist Producers in the premium collection process and handle accounting issues
Refers current and prospective clients to other departments for solicitation of those lines of business
Assist clients with claims when necessary
Adhere to all Agency systems, procedures, and state regulations