Insurance Unit Manager/Supervisor

GEICO • Poway, CA

2d • Onsite

About The Position

GEICO is seeking a forward-thinking and motivated Operations Unit Supervisor / Leader to join our Claims management team. This role offers the opportunity to lead and develop associates in our growing Claims organization. Success in this role is built on the foundation of GEICO’s core leadership behaviors: Ownership, Adaptability, Leading People, Collaboration, and Driving Value.

Requirements

• Bachelor's or Associate's degree with 2+ years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required).
• Experience successfully managing teams in insurance, financial services, call center, retail or other industries.
• Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
• Strong results orientation, with a history of meeting or exceeding performance goals.
• Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.
• Ability to analyze data and metrics to inform decision-making and improve customer outcomes.
• Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.
• Ability to work onsite to support associates.
• Position will require schedule flexibility which may include weekends and night shifts.

Responsibilities

• Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust.
• Leverage your prior leadership expertise to guide team members in resolving complex customer inquiries and claims.
• Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.
• Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
• Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
• Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence.
• Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance customer experience.
• Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.

Benefits

• Licensing and continuing education at no cost to you.
• Leadership development programs and hundreds of eLearning courses to enhance your skills.
• Corporate wide bonus programs are in place to reward top performers.
• Competitive pay, benefits, and flexibility to support your well-being and future.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree