Insurance Service Specialist I- Auto

Virginia Farm Bureau Mutual Insurance•Richmond, VA

5d•$40,000 - $48,000•Hybrid

About The Position

Virginia Farm Bureau is seeking a dependable, customer service-oriented Insurance Service Specialist I for its Underwriting and Policy Services department. The position handles inbound and outbound calls, policy processing activities and requests, and inquiries from insured members, agents, and internal team members. The role supports a positive customer experience and requires accurate data entry, strong oral and written communication, professional phone presence, and the ability to process a high volume of work precisely. Daily work includes answering inquiries, supporting policy updates and changes, researching information and requests, and documenting information in company systems. Approximately 50–70% of engagements are phone-based. The position is based at the West Creek Office in Goochland County, Virginia, in the Richmond metro area. After training and completion of the probationary period, the hybrid schedule is two days in the office and three days working from home. Office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. This is a full-time, 37.5-hour-per-week, salaried, non-exempt position with benefits.

Requirements

High school diploma or equivalent.
At least one year of data processing, documentation, reporting, or similar experience.
Experience or interest in a telephone customer service role.
Obtain a Property and Casualty (P&C) license within three months of hire.
Proven customer service skills.
Excellent oral and written communication skills.
Excellent data entry skills.
Proven math and problem-solving skills.
Proficiency in the Microsoft Office suite.
Ability to work effectively in a team environment.
Excellent organizational skills and attention to detail.
Ability to handle telephone calls independently, without being signed on with another operator.
Work quality must meet or exceed proofing standards; work is no longer proofed by a Quality Assurance Analyst.
Work volume must meet or exceed processing standards.

Nice To Haves

Experience working with customers to resolve inquiries and document detailed information.

Responsibilities

Respond to telephone inquiries and requests with a high level of customer service.
Enter premium transactions associated with statistical data into the computer system.
Communicate with agents, policyholders, and home office employees to obtain information needed for policy transactions.
Revise policy information as requested by policyholders and follow through on requests requiring agent or underwriting approval.
Meet Service Center quality standards, including call volume and service call database standards, recorded-call audits, entry audits, and desk audits.
Perform other duties assigned by the Service Center Manager.