Insurance Service Agent - Albanian Speaker

International Insurance Group•North Royalton, OH

1d•Remote

About The Position

This is a remote position for applicants authorized to work in the US. The role involves following a proven service process to offer existing bilingual customers individualized customer service and policy options from the insurance carriers IIG represents. Key responsibilities include maintaining accurate customer information in the CRM database, building client relationships, cultivating referral leads, providing customer support via phone, email, or text, managing email correspondence, and utilizing insurance carrier platforms and technology accurately and in a timely manner.

Requirements

Must speak and write the Albanian language fluently.
Comprehension of the English language is a must (written/verbal).
Must pass background check.
Must pass the Property & Casualty insurance state licensing test and obtain license; must be US based and eligible to work in the US.
Customer Service Aptitude & Skills (listening, communicating, empathy and problem solving).
PC Skills including MS Office are required; having a technology-oriented attitude is a must.
Proactive team member, effective collaborator and proactive mindset is a must.
Ability to effectively organize tasks, manage time, being results-driven and capable of working to tight deadlines.

Nice To Haves

Higher education is a plus.

Responsibilities

Offer existing bilingual customers individualized customer service and policy options from the insurance carriers IIG represents.
Keep accurate information for all customers within the CRM database, adhering to company quality and compliance standards.
Build relationships with clients and actively capitalize on Referral Lead cultivation.
Provide customer support over the phone, email or text.
Manage email correspondence and follow-up with calls/emails for missing information and documentation.
Use insurance carrier’s platform & technology timely and accurately.

Benefits

Work from Home or from office in North Royalton, OH
Competitive pay scale (Base + bonuses)
401K Match
Career growth opportunities with International Insurance Group
Become a licensed professional working in the insurance field
Paid extensive Training & Mentorship Program
Medical, Dental, Vision Insurance (shared cost)
Paid Vacation Time, Federal Holidays and paid Bereavement time
Part of a well-established, 100 employee agency which ranks in the top 1% of agencies for great customer experience
Opportunity to provide feedback about work experience
Access to represent over 25 top insurance carriers in the industry, throughout 23 states, specializing in personal lines, life, commercial and trucking