Full-Time Remote Insurance Representative

Afni, Inc.•Madison, WI

13d•Remote

About The Position

Afni is hiring a full-time, 100% remote Insurance Representative. After 40 hours per week of paid full-time training, employees work either a typical 40-hour schedule or a schedule with a 30-hour base and weekly hours ranging from 30 to 39 based on operational requirements. Work schedules are typically finalized and communicated one month in advance. Applicants must live in Wisconsin. The role begins with paid training to obtain state licensing and become a Licensed Insurance Sales Agent. Once licensed, representatives take inbound calls from warm leads, consult with prospective customers to understand their insurance needs, and recommend suitable products and solutions. Representatives also educate customers about insurance products and services, identify opportunities for additional sales, and provide a positive, individualized customer experience. This is a remote role. Afni provides the equipment needed. Employees must have qualifying cable or fiber internet, a private workspace, and the ability to be on webcam during working hours. The starting rate is $17.75 per hour, and the position is bonus eligible.

Requirements

At least six months of experience working in a service or sales environment.
Ability to work in a fast-paced environment, multitask, and use effective time management.
Computer skills, including using multiple screens and applications simultaneously.
Strong communication and active listening skills, ability to build rapport and handle difficult situations professionally, and the ability to navigate multiple systems while maintaining a positive attitude under pressure.
Quick-thinking problem-solving skills, self-motivation, a strong work ethic, and effective time management.
A sales-focused mindset and demonstrated ability to sell and upsell products or services while delivering excellent customer service.
Ability to attend 100% of the paid training period.
Availability to work assigned shifts after full-time paid training, including weekends and some holidays, between 7:30 a.m. and 12:30 a.m. EST.
Must live in Wisconsin.
Must pass a background screening, be at least 18 years old, have a GED or high school diploma, and be legally permitted to work in the United States.
Cable or fiber internet service; dial-up, DSL, satellite, and cellular service are not accepted.
Internet speed of at least 25 Mbps download and 10 Mbps upload, with a ping rate under 100 ms.
A private workspace with a desk and chair where surrounding noise and other people, pets, or electronics are not present or audible during working hours.
Ability to be on webcam during working hours.

Responsibilities

Take inbound calls and consult with prospective insureds to identify their needs, guide the conversation, and match them with suitable products and solutions.
Educate customers about insurance products and services and identify opportunities to sell additional products.
Read all disclosures verbatim and communicate coverages and solutions effectively using provided resources.
Research, analyze, and resolve customer inquiries and problems related to insurance and service.
Customize assistance to each policyholder and engage professionally with customers from diverse backgrounds.