Remote Insurance Representative

Afni•Phoenix, AZ

10d•Remote

About The Position

Afni is hiring an Insurance Representative to become a Licensed Insurance Sales Agent through a paid training program. The role is remote, but candidates must live in the Phoenix Metro area. After licensing, representatives take inbound calls from warm leads, learn about customers’ insurance needs, and recommend and sell appropriate products and solutions. They provide customer service, explain products and coverages, and work to deliver a positive customer experience. The position starts at $17.75 per hour and is bonus eligible. The position is full-time. Afni provides the equipment needed for remote work. Training is paid, and employees must be available to attend the entire training period. After training, employees must work assigned shifts, which include weekends and some holidays and fall between 7:30 a.m. and 12:30 a.m. Eastern Time. Candidates must have cable or fiber internet meeting the specified speed and latency requirements, a private workspace where background noise cannot be heard, and the ability to be on webcam during working hours. Applicants must pass a background screening, be at least 18, have a high school diploma or GED, and be legally permitted to work in the United States.

Requirements

At least six months of experience working in a service or sales environment.
Ability to work in a fast-paced environment, multitask, and manage time effectively.
Computer skills, including using multiple screens and applications simultaneously.
Exceptional communication and active-listening skills, with the ability to build rapport and handle difficult situations professionally.
Ability to navigate multiple systems, maintain a positive attitude under pressure, and solve problems quickly.
Self-motivation, a strong work ethic, and effective time management.
A sales-focused mindset and demonstrated ability to sell and upsell products or services while delivering excellent customer service.
Ability to attend 100% of the paid training period.
Availability to work assigned shifts after training, including weekends and some holidays, between 7:30 a.m. and 12:30 a.m. Eastern Time.
Must live in the Phoenix Metro area.
Must pass a background screening, be at least 18 years old, have a GED or high school diploma, and be legally permitted to work in the United States.
Cable or fiber internet service only; dial-up, DSL, satellite, and cellular service are not accepted.
Internet speed of at least 25 Mbps download and 10 Mbps upload, with a ping rate under 100 ms.
A private workspace with a desk and chair where surrounding noise is not heard or present during working hours.
Ability to be on webcam during working hours.

Responsibilities

Take inbound calls and consult with prospective insureds to identify their needs.
Guide conversations and match insurance products and solutions to customer needs.
Educate customers about insurance products and services and identify opportunities to sell additional products.
Read all disclosures verbatim and use provided resources to communicate coverages and solutions effectively.
Research, analyze, and resolve insurance and service-related inquiries.
Customize assistance to policyholders and provide a positive customer experience.