Remote Insurance Representative

Afni, Inc. • Phoenix, AZ

10d • Remote

About The Position

Afni is hiring a remote Insurance Representative. Candidates must live in the Phoenix Metro area. Insurance Specialists complete paid training to obtain state licensing and become Licensed Insurance Sales Agents. Once licensed, they represent a leading insurance provider by handling inbound calls from warm leads, consulting with prospective customers, identifying their insurance needs, and recommending suitable products and solutions. The role combines sales with customer service, including explaining insurance products, identifying opportunities for additional sales, communicating coverage and disclosures accurately, and resolving insurance- and service-related inquiries.

The position is 100% remote, and Afni provides the equipment needed for the role. Employees must have qualifying cable or fiber internet, meet stated connection requirements, maintain a private, quiet workspace, and be able to use a webcam during working hours. The role includes full-time hours and assigned shifts after training, which may include weekends and some holidays.

Requirements

• At least six months of experience working in a service or sales environment.
• Ability to work in a fast-paced environment, multitask, and manage time effectively.
• Computer skills, including the ability to use multiple screens and applications simultaneously.
• Strong communication and active listening skills, with the ability to build rapport and handle difficult situations professionally.
• Ability to navigate multiple systems, remain positive under pressure, solve problems quickly, and work independently with a strong work ethic.
• Sales-focused mindset and demonstrated ability to sell and upsell products or services while delivering excellent customer service.
• Ability to attend 100% of the paid training period.
• Availability to work assigned shifts after full-time paid training, including weekends and some holidays, between 7:30 a.m. and 12:30 a.m. EST.
• Must live in the Phoenix Metro area.
• Must pass a background screening, be at least 18 years old, have a GED or high school diploma, and be legally permitted to work in the United States.
• Must have cable or fiber internet service; dial-up, DSL, satellite, and cellular service are not accepted.
• Internet connection must provide at least 25 Mbps download and 10 Mbps upload, with a ping rate below 100 ms.
• Must have a private workspace with a desk and chair where surrounding noise is not present or audible during working hours.
• Must be able to be on webcam during working hours.

Responsibilities

• Handle inbound calls and consult with prospective insured customers to identify their needs and recommend suitable insurance products and solutions.
• Educate customers about insurance products and services and identify opportunities to sell additional products.
• Read all disclosures verbatim and use provided resources to communicate coverage and solutions effectively.
• Research, analyze, and resolve customer inquiries related to insurance and service issues.
• Customize assistance to individual policyholders and build rapport with customers from diverse backgrounds.

Benefits

• Paid training to obtain state licensing.
• Remote work, with equipment provided.
• Paid time off.
• Sick time accrued based on hours worked, policy, and applicable law.
• Medical, dental, and vision insurance, with assistance covering premium costs.
• Tuition reimbursement.
• Referral program.
• Career growth and promotion from within.
• Annual performance reviews with potential for increased compensation.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED