Insurance Relationship Manager

Staysure Group

25d•Remote

About The Position

Staysure Group is looking for an experienced Insurance Relationship Manager to manage and develop relationships with its travel insurance partners. The role covers day-to-day relationship management, partner performance monitoring, support for contract negotiations and product development, and helping ensure regulatory requirements are met. Working with insurers and internal teams, the role identifies ways to improve products, strengthen partnerships, and deliver better customer outcomes. The position is mainly remote, with occasional travel to the Northampton or Crawley office.

Requirements

Experience managing insurer or strategic partner relationships, ideally in travel, pet, or general insurance.
Experience working in financial services.
Good understanding of insurance products, underwriting principles, and claims processes.
Experience working with insurer agreements, service levels, and performance measures.
Strong communication, relationship-building, and negotiation skills.
Confidence working with data, identifying trends, and turning insights into practical improvements.
Understanding of insurance regulations, governance, and compliance requirements.
Ability to manage multiple stakeholders, balance priorities, and work collaboratively across teams.
Proactive approach to problem-solving and identifying opportunities for improvement.

Nice To Haves

Experience working within an insurer, broker, or insurance distribution business.
Knowledge of digital insurance distribution models or insurtech partnerships.
Experience working with multiple insurance providers or managing complex insurer relationships.

Responsibilities

Act as the main point of contact for allocated insurance partners, building relationships and ensuring regular communication and collaboration.
Lead governance and performance review meetings, monitor service levels, objectives, and contractual commitments, and identify areas for improvement.
Assist with negotiating and managing insurer agreements and ensure both parties meet their obligations.
Track insurer performance against agreed OKRs and SLAs, and provide insights and updates to senior stakeholders.
Work with the Insurance Product Team and insurer partners to develop travel insurance products and improve existing propositions.
Work with Legal and Compliance teams to ensure partnerships meet regulatory requirements, including Fair Value Assessments and relevant industry standards.
Collaborate with Pricing, Claims, Sales, Marketing, and Customer Service teams to support wider business objectives.
Use performance data, customer feedback, and internal insights to identify opportunities to improve service delivery, products, and partner relationships.