Insurance Counselor I

DaVita Kidney Care•09503 - Maryland Remote, MD

8d•$19 - $26•Hybrid

About The Position

The Insurance Counselor I provides patient-centered education and guidance to DaVita patients about health insurance options and how insurance choices may affect employment and healthcare decisions. The role helps dialysis patients navigate complex insurance and employment choices while managing their health needs, and requires strong customer service skills and the ability to build trust and rapport with patients and teammates. The position develops expertise in motivational interviewing, commercial and government health insurance benefits, financial assistance programs, and work leave options. The role primarily supports patients who have existing commercial insurance coverage or are uninsured. It requires travel to DaVita clinics in Baltimore and surrounding areas for in-person patient support, potentially three to four times per week depending on patient needs, with work from home on other days. Candidates must live in Baltimore or the surrounding area. Counselors drive their personal automobiles between clinics.

Requirements

High school diploma or equivalent.
Full COVID-19 vaccination or a medical or religious exemption.
Basic computer skills, high-speed internet of at least 40 GB, a private workspace, and secure transportation to DaVita facilities.
Valid driver's license in the state of application and an acceptable driving record; the role requires using a personal automobile to travel between clinics.
Ability to squat, walk, and stand for more than 15 minutes.
Comfort with the sight of blood.
Must reside in Baltimore or the surrounding area.

Nice To Haves

At least two years of experience working with Medicare and Medicaid insurance and commercial insurance plans and benefits, including PPO, HMO, POS, EPO, and Indemnity plans.
At least two years of experience in a healthcare organization working with clinical staff and patients.
Intermediate computer skills and proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; PowerPoint proficiency is preferred.
Bilingual Spanish-speaking ability.

Responsibilities

Conduct patient insurance education within established company compliance parameters.
Identify and communicate opportunities to improve patients' insurance status and reduce or alleviate financial risk and burden.
Provide information to help patients find or secure insurance coverage and financial assistance programs.
Provide high-level customer service to patients across multiple DaVita Dialysis facilities, meeting educational needs and addressing questions or issues.
Complete insurance assessments and evaluations to accurately document patient education sessions.
Serve as a liaison among patients, facility teammates, the billing office, and the corporate office to resolve insurance issues and concerns.
Build and maintain relationships with field partners, including Home Program Departments, Facility Administrators, Social Workers, and Administrative Assistants, to support patients seamlessly.
Work with a supervisor or manager to meet objectives, deadlines, and reporting and measurement requirements related to patient education.
Provide monthly reporting and analysis on patient education and advocacy metrics and participate in monthly operations reviews for the assigned patient portfolio.
Identify process-improvement opportunities and review ideas with the team and operational leadership.
Attend team meetings, phone conferences, and trainings as needed; may help onboard and train new teammates and perform other assigned duties.

Benefits

Medical, dental, and vision coverage.
401(k) match.
Paid time off and PTO cash out.
Family resources and EAP counseling sessions.
Access to Headspace.
Backup child and elder care.
Maternity and paternity leave.
Professional development programs and on-demand virtual leadership and development courses through StarLearning.

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