Insurance Counselor I - Hybrid

DaVita•Daytona Beach, FL

4d•Hybrid

About The Position

The Insurance Counselor provides patient-centered education and guidance to DaVita patients about health insurance options and how those options may affect employment and financial decisions. The role helps dialysis patients navigate insurance choices while managing their healthcare needs, and requires a strong customer-service orientation and the ability to build trust with patients and teammates. The position develops expertise in motivational interviewing, commercial and government health insurance benefits, financial assistance programs, and work leave options. Its primary focus is patients with existing commercial coverage or no insurance. The role is open to candidates in the Daytona/Jacksonville area or West Palm Beach. The counselor works from home when not traveling and must reside in one of those areas. Travel to DaVita clinics and in-person patient support may be required up to three to four times per week, with frequency varying according to patient needs. Counselors drive their personal automobiles between clinics. The position requires the ability to squat, walk, and stand for more than 15 minutes and comfort with the sight of blood.

Requirements

High school diploma or equivalent.
Basic computer skills, high-speed internet of at least 40 GB, a private workspace, and secure transportation to DaVita facilities.
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook.
Valid driver’s license in the state of application and an acceptable driving record; the role requires driving a personal automobile between clinics.
Ability to squat, walk, and stand for more than 15 minutes and comfort with the sight of blood.
Full COVID-19 vaccination or an approved medical or religious exemption.

Nice To Haves

At least two years of experience working with Medicare and Medicaid insurance and commercial insurance plans and benefits (PPO, HMO, POS, EPO, and Indemnity) is strongly preferred.
At least two years of experience in a healthcare organization working with clinical staff and patients is preferred.
Bilingual English/Spanish skills are strongly preferred.
PowerPoint proficiency is also noted as preferred.

Responsibilities

Educate patients about insurance while following company compliance requirements.
Identify and communicate opportunities to improve patients’ insurance status and reduce financial risk or burden.
Provide information to help patients find or secure insurance coverage and financial assistance programs.
Deliver customer service across multiple DaVita facilities, address patient questions and issues, and ensure educational needs are met.
Complete insurance assessments and evaluations to document patient education sessions accurately.
Act as a liaison among patients, facility teammates, the billing office, and the corporate office to resolve insurance issues and concerns.
Build and maintain relationships with field partners, including Home Program Departments, Facility Administrators, Social Workers, and Administrative Assistants.
Work with the supervisor or manager to meet objectives, deadlines, and reporting and measurement requirements.
Provide monthly reporting and analysis on patient education and advocacy metrics and participate in monthly operations reviews for the assigned patient portfolio.
Identify process-improvement opportunities and review ideas with the team and operational leadership.
Attend team meetings, phone conferences, and trainings as needed; may help onboard and train new teammates or perform other assigned duties.

Benefits

Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Access to Headspace
Backup child and elder care
Maternity and paternity leave
Professional development programs and on-demand virtual leadership and development courses