Insurance Consultant

ADP•El Paso, TX

5d•Hybrid

About The Position

ADP is hiring an Insurance Consultant. This position is hybrid, working in the office 3 days a week, and from home 2 days a week. This role serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. The #1 goal is to help clients, and every day will be different due to varying questions and solutions. The role requires strong client interaction skills, clear communication, and the ability to handle a fast pace. ADP offers career advancement, award-winning training, and an inclusive culture with collaboration and belonging.

Requirements

At least two years of experience in the insurance industry
Must have the appropriate Property - Casualty producers license within 30 days of employment. ADP will support successful candidates in the testing process.
A college degree is great but not required. Other acceptable experiences could include: Experience noted above, OR Military Experience.

Nice To Haves

Property - Casualty (general lines, producer) Insurance License if not properly licensed, must obtain within 30 days as a condition of employment.

Responsibilities

Provide customer support via phone and digital channels, including answering client questions and concerns related to business coverage, rates.
Work closely with clients and carriers to endorse coverage dependent on business needs or changes.
Field questions related to ADP's Pay-By-Pay product, its value proposition, and have a working knowledge of the audit and dispute process.
Investigate, research, analyze, and resolve complex client issues.
Advise clients based on ADP and insurance product knowledge.
Continually upgrade knowledge on the insurance industry and ADP products inclusive of payroll.
Identify and provide recommendations on additional lines of coverage and agency-managed benefits administration tools.
Develop and maintain effective written and verbal communication to ensure satisfaction and world-class service.