Insurance Client Service Specialist

Marsh McLennan • Birmingham, AL

3d • Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Client Service Specialist to join the McGriff team. MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions. With 200 offices across North America, MMA combines local service with global resources. This role is crucial in supporting the service and production team to achieve agency revenue and retention goals.

Requirements

• High school diploma or equivalent
• Demonstrated proficiency in computer applications such as Microsoft Office Suite
• Demonstrate strong organizational and project skills
• Strong communication and interpersonal skills (written and verbal)
• Act with responsiveness, urgency, and professionalism in all matters
• Prioritize work to achieve timely completion of the most critical and sensitive activities
• Respond quickly to client requests and work to provide appropriate information
• Accept accountability for the quality of work

Nice To Haves

• Insurance license
• Five years of industry specific experience
• LOB designations
• College or advanced degree

Responsibilities

• Processing new and renewal business
• Updating and maintaining information in the client management system
• Addressing and resolving client questions and issues
• Escalating issues of increased complexity
• Assembling proposals and other presentations
• Assisting in the preparation of new and renewal proposals
• Maintaining daily client processing functions such as endorsements, policies, audits, pending cancellations, and ID cards

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work / Remote work
• Charitable contribution match programs
• Stock purchase opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED