Insurance Claim Manager

Dragados•Brookhaven, GA

18h

About The Position

The Insurance Claim Manager oversees construction-related insurance claims and works with internal and external stakeholders to support timely, accurate claim resolution. The role collaborates with insurance carriers, brokers, attorneys, Corporate Safety, business operations, and project bid review teams. It also supports litigation responses, reviews claim-related documentation and billing, advises on insurance coverage and project risks, and provides claims reporting and analysis to Safety and Operations leadership.

Requirements

Bachelor's degree.
At least 7 years of experience with construction insurance, claims management, or related work.
Demonstrated experience handling general liability, builder's risk, and other construction-related insurance claims.
Strong knowledge of risk management principles and claims administration.
Clear verbal, written, and presentation skills.
Strong negotiation skills and comfort handling conflict.
Ability to mediate discussions between the business field and claim stakeholders.
Ability to take personal ownership of tasks within authority outlined by a manager.
Knowledge of corporate insurance coverage options and contract policy language.
Strong analytical skills to identify data trends and recommend mitigation solutions that support company and program objectives.
Ability to multitask and communicate effectively in a fast-paced environment, with strong organizational and process-oriented skills.
Growing delegation skills, including the ability to identify direct reports' strengths and development opportunities.

Nice To Haves

Construction project experience, or claims experience specific to heavy civil or construction projects.
Construction Risk & Insurance Specialist (CRIS) designation.

Responsibilities

Manage claims procedures in collaboration with insurance carriers, brokers, attorneys, Corporate Safety, and business operations to ensure timely and accurate resolution.
Select and work with external legal counsel on litigated insured claims and ensure timely, accurate responses to requests.
Review company data and documents to ensure compliance with agency requests.
Review insurance billing and invoice documents for correct company coding and timely, accurate payment.
Track billing and payable accounts to identify and report erosion of insurance deductibles.
Provide expert guidance to the project bid review team on insurance coverage needs and potential risk factors.
Work with insurance brokers and the project bid review committee to understand construction project scopes and identify potential risks.
Develop, maintain, and distribute reports on loss runs, loss rates, litigation status, and resolutions to Safety and Operations leadership as needed.
Report all insurance claims to carriers daily.
Identify cost-control measures and savings opportunities, and track trend analysis to support companywide insurance claims.