Insurance Claim Manager

Flatiron Construction Corp•Alpharetta, GA

11d

About The Position

The Insurance Claim Manager oversees insurance claims and supports risk management for the $4.6 billion SR 400 Express Lanes project in Atlanta. The project is a public-private partnership led by FlatironDragados and ACCIONA and includes design, construction, and 50 years of corridor operation and maintenance. The role coordinates claims processes and insurance programs, helps mitigate risks that could result in injury, property loss, or legal liabilities, and works with internal teams and external industry partners to resolve complex claims efficiently and in compliance with requirements.

Requirements

Bachelor’s degree required.
Minimum 7 years of experience in construction insurance, claims management, or related work.
Demonstrated experience handling general liability, builder’s risk, and other construction-related insurance claims.
Strong knowledge of risk management principles and claims administration.
Clear verbal, written, and presentation skills.
Strong negotiation skills and comfort handling conflict.
Ability to mediate discussions between business field teams and claim stakeholders.
Ability to take personal ownership of tasks within authority outlined by the manager.
Developed knowledge of corporate insurance coverage options and contract policy language.
Strong analytical skills to identify data trends and recommend mitigation solutions supporting company and program objectives.
Ability to multitask and communicate effectively in a fast-paced environment, with strong organizational and process-oriented skills.
Delegation skills, including the ability to identify direct reports’ strengths and growth opportunities and encourage their development.

Nice To Haves

Construction project experience, or claims experience specific to heavy civil or construction projects, is strongly preferred.
Construction Risk & Insurance Specialist (CRIS) qualification is highly regarded.

Responsibilities

Manage claims procedures with internal and external stakeholders, including insurance carriers, brokers, attorneys, Corporate Safety, and business operations, to support timely and accurate resolution.
Select and work with external legal counsel on litigated insured claims and ensure accurate, timely responses to requests.
Review company data and documents for compliance with agency requests.
Review insurance billing and invoice documents to ensure correct company coding and timely, accurate payment.
Track billing and payable accounts to identify and report erosion of insurance deductibles.
Support the project bid review team with guidance on insurance coverage needs and potential risk factors.
Work with insurance brokers and the project bid review committee to understand construction project scope and identify risk factors for review.
Develop, maintain, and distribute reports on loss runs, loss rates, litigation status, and resolutions to Safety and Operations leadership as needed.
Report all insurance claims to carriers daily.
Identify cost-control measures and savings opportunities, and track trend analysis to support companywide insurance claims.