Insurance Claim Manager

J.F. White Contracting • Brookhaven, GA

9h

About The Position

The Insurance Claim Manager manages insurance claims procedures and collaborates with internal and external stakeholders, including insurance carriers, brokers, attorneys, Corporate Safety, and business operations, to support timely and accurate claim resolution. The role selects and works with external legal counsel on litigated insured claims, reviews company records to ensure compliance with agency requests, and reviews insurance billing and invoices for accurate coding and payment. It also tracks payable accounts to identify and report erosion of insurance deductibles.

The manager supports project bid reviews by advising on insurance coverage needs and potential risks, working with brokers and the bid review committee to understand construction project scope. The role reports claims to carriers daily and develops, maintains, and distributes reports on loss runs, loss rates, litigation status, and resolutions to Safety and Operations leadership as needed. It also identifies cost-control measures and savings opportunities and tracks trends to support companywide insurance claims.

Requirements

• Bachelor’s degree required.
• Minimum 7 years of experience in construction insurance, claims management, or related work.
• Demonstrated experience handling general liability, builder’s risk, and other construction-related insurance claims.
• Strong knowledge of risk management principles and claims administration.
• Clear verbal, written, and presentation skills.
• Strong negotiation skills and comfort managing conflict; ability to mediate discussions between the business field and claim stakeholders.
• Personal ownership of tasks within authority outlined by the manager.
• Knowledge of corporate insurance coverage options and contract policy language.
• Strong analytical skills to identify data trends and recommend mitigation solutions supporting company and program objectives.
• Ability to multitask and communicate effectively in a fast-paced environment, with strong organizational and process-oriented skills.
• Delegation skills, including ability to identify direct reports’ strengths and growth opportunities and encourage their development.

Nice To Haves

• Construction project experience, or claims experience specific to heavy civil or construction projects, is strongly preferred.
• Construction Risk & Insurance Specialist (CRIS) credential is highly regarded.

Responsibilities

• Manage claims procedures and collaborate with carriers, brokers, attorneys, Corporate Safety, and business operations to support timely, accurate claim resolution.
• Select and work with external legal counsel on litigated insured claims and ensure accurate, timely responses to requests.
• Review company data and documents for compliance with agency requests.
• Review insurance billing and invoices for correct company coding and timely, accurate payment.
• Track billing and payable accounts to identify and report erosion of insurance deductibles.
• Advise the project bid review team on insurance coverage needs and potential risk factors for construction projects.
• Work with insurance brokers and the project bid review committee to understand project scope and identify potential risks.
• Develop, maintain, and distribute reports on loss runs, loss rates, litigation status, and resolutions to Safety and Operations leadership as needed.
• Report all insurance claims to carriers daily.
• Identify cost-control measures and savings opportunities and track trend analysis supporting companywide insurance claims.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager