Claim Director

Chubb•Chatsworth, CA

About The Position

This role focuses on technical claim handling for Chubb’s Casualty Complex Team. The Claim Director manages litigated and non-litigated auto and general liability claims under primary and excess policies, and is accountable for claim handling and disposition, including investigation, coverage determination, reserving, negotiation, settlement, and trial strategies. The position involves some travel and coordination with internal and external business partners. The Claim Director represents the company at meetings with management and business partners, as well as at mediations, arbitrations, settlement conferences, and trials.

Requirements

Seven or more years of experience as a casualty claim professional, with specialized and technical competence handling high-exposure claims and hands-on file and litigation management.
Experience with primary and excess bodily injury, property damage, and personal injury claims.
Strong background and demonstrated ability in handling significant coverage matters.
Working knowledge of industry best practices and procedures.
Ability to work independently and assimilate learning materials on many different subjects from various sources.
Excellent interpersonal communication and negotiation skills, with the ability to deal professionally with customers and business partners.
Ability to make prompt, intelligent decisions based on detailed analyses of complex issues.
Strong relational skills, particularly in adverse or high-pressure situations.
Obtain an applicable resident or designated home state adjuster’s license and possibly additional state licensure if not already licensed.

Nice To Haves

A law degree is helpful but not necessary.

Responsibilities

Manage an inventory of claims involving moderate-severity exposures and coverage issues.
Conduct, coordinate, and direct investigations into loss facts, damages, and risk transfer opportunities.
Evaluate coverage, liability, and damages to determine exposure to the insured and the policy.
Analyze coverage and communicate coverage positions, as warranted, within assigned authority.
Develop and implement effective defense, resolution, and claim strategies.
Provide customer service to insureds, agents, and internal business partners.
Adhere to Best Practices Guidelines.
Comply with individual authority grants, statutory and regulatory requirements, fair claim practices, and local compliance requirements, including examiner licensing.
Travel to conferences, mediations, and trials as necessary.
Represent the company at meetings with management and business partners, mediations, arbitrations, settlement conferences, and trials.