Insurance and Authorization Specialist

Moreau Physical Therapy•Opelousas, LA

21h

About The Position

As an Insurance and Authorization Specialist II, you’ll help keep care on track by confirming accurate insurance coverage and obtaining timely approvals. You’ll verify benefits, request and monitor prior authorizations, troubleshoot payer roadblocks, and coordinate with front office and clinical teammates to reduce delays and denials. The role involves reviewing schedules and priority queues, checking authorization statuses through payer portals and calls, documenting updates, communicating with relevant teammates, following up on outstanding requests, resolving issues, and organizing next steps to support smooth visits.

Requirements

Experience with insurance verification, authorizations, and payer portals.
Strong attention to detail, documentation, and follow-through.
Clear, confident communication with patients, payers, and teammates.
Comfort juggling multiple requests in a fast-paced setting.

Responsibilities

Verify insurance benefits and coverage details.
Request and monitor prior authorizations.
Troubleshoot payer roadblocks and follow up on request statuses.
Coordinate with front office and clinical teammates to reduce delays and denials.
Review schedules and priority queues, check statuses through portals and calls, and identify potential barriers to visits.
Log notes and communicate updates to keep patients, payers, and teammates aligned.
Close out follow-ups, coordinate next steps, and prepare outstanding work for the following day.