Insurance Agent - Affiliate Brands

Veterans United•Columbia, MO

About The Position

As an Insurance Agent on our VUI Affiliate Production team, you’ll play a key role in helping customers navigate their property and casualty insurance options with confidence. You’ll primarily support leads from our affiliate partners, including Neighbors Bank and First Residential , taking time to understand each customer’s unique situation and guiding them toward coverage that fits their needs. In this role, you won’t just provide quotes. You’ll build trust, answer questions, and deliver clear, thoughtful recommendations so customers feel informed every step of the way. You’ll also collaborate closely with co-workers and carrier partners to ensure a smooth and supportive experience from initial quote through policy binding. This is a growing, fast-moving team that values problem solving, shared success, and showing up for one another. If you’re driven, enjoy finding solutions, and want to be part of a team that’s building something together, you’ll feel right at home here. Here’s a snapshot of what you’d be doing: Connecting with incoming leads and reaching out proactively to provide quotes, explain coverage options, and answer questions with clarity and care. Reviewing property details and customer needs to recommend the best coverage options across home, auto, and other insurance lines. Looking beyond the initial request to identify additional coverage opportunities that support the customer’s full insurance picture. Partnering closely with Operations and insurance carriers to ensure policies are accurate, complete, and delivered on time. Building strong relationships with Loan Officers, carriers, and internal partners to keep communication smooth and consistent. Jumping in where needed to support your team and help create a positive, collaborative culture. About You: You bring a strong work ethic and take pride in following through on your responsibilities. You communicate clearly and confidently, whether you’re on the phone or writing an email. You have a sharp eye for detail and make sure nothing slips through the cracks. You enjoy solving problems and finding the right solutions for customers. Providing great customer service comes naturally to you, and you genuinely enjoy helping people. You thrive in a fast-paced, results-driven environment and can juggle multiple priorities. You work well with others and value being part of a supportive, team-focused environment. You stay organized, manage your time effectively, and meet deadlines. You adapt quickly when priorities shift and stay focused through change. You show up consistently and can be counted on to get the job done. You either have your Property and Casualty license or are ready to earn it once you join. Experience in phone-based customer service is a plus, but not required. About Us: We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country. We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing. Interested? Apply Today! Learn more about Veterans United on Glassdoor and our career site at vu.com/careers Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.

Requirements

You bring a strong work ethic and take pride in following through on your responsibilities.
You communicate clearly and confidently, whether you’re on the phone or writing an email.
You have a sharp eye for detail and make sure nothing slips through the cracks.
You enjoy solving problems and finding the right solutions for customers.
Providing great customer service comes naturally to you, and you genuinely enjoy helping people.
You thrive in a fast-paced, results-driven environment and can juggle multiple priorities.
You work well with others and value being part of a supportive, team-focused environment.
You stay organized, manage your time effectively, and meet deadlines.
You adapt quickly when priorities shift and stay focused through change.
You show up consistently and can be counted on to get the job done.
You either have your Property and Casualty license or are ready to earn it once you join.

Nice To Haves

Experience in phone-based customer service is a plus, but not required.

Responsibilities

Connecting with incoming leads and reaching out proactively to provide quotes, explain coverage options, and answer questions with clarity and care.
Reviewing property details and customer needs to recommend the best coverage options across home, auto, and other insurance lines.
Looking beyond the initial request to identify additional coverage opportunities that support the customer’s full insurance picture.
Partnering closely with Operations and insurance carriers to ensure policies are accurate, complete, and delivered on time.
Building strong relationships with Loan Officers, carriers, and internal partners to keep communication smooth and consistent.
Jumping in where needed to support your team and help create a positive, collaborative culture.

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